Client Success Associate

About Vivvi: Vivvi provides child care and early learning for today’s families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses, flexible offerings, and trained, passionate teachers, we provide parents with peace of mind while offering employers the most powerful tool for recruitment, retention, and productivity.

About the role: You will be responsible for supporting the Client Success team with launches, client onboarding, and the successful implementation of Vivvi’s family benefits while delivering a best in class  experience for clients and their employees.

Responsibilities:

As a Client Success Associate, you will:

• Proactively and regularly engage with targeted accounts to deliver program insights, recommendations, and solutions  
• Work alongside our sales, marketing, operations, and product teams to serve our clients needs seamlessly across our platform of services. 
• Liaise between Vivvi’s Marketing Team and Client Success for the creation and organization of all client marketing assets
• Own the development, execution, and timely delivery of client materials for our B2B2C audiences
• Maintain, manage, and execute the client communication calendars including partner onboardings, launches, and ongoing B2B2C campaigns
• Measure & report on the performance of the team’s B2B2C marketing efforts to inform future program efforts and product enhancements
• Conduct customer insight surveys
• Prepare monthly, quarterly, and annual utilization reports using Salesforce, Excel & Powerpoint
• Possess a relentless focus on client retention and satisfaction by delivering a high-end, meaningful client experience 
• Strategically identify service expansion opportunities for accounts that have growing human capital need

Qualifications

You are set up for success in the Client Success Associate role if you have…

• Bachelor’s degree or above
• 1-3 years of experience in a B2B marketing, customer success, or account management role at a B2B2C or B2B company, preferably in the employee benefits space.
• The ideal candidate will also help foster client relationships, develop best practices, and be open to other responsibilities
• Strong organizational, project management, and presentation skills
• Extremely detail oriented
• The ability to analyze and interpret data and present it internally and to clients
• Effective problem-solving and and ability to move quickly
• Proficiency with Excel & PPT
• Familiarity with Hubspot and/or Salesforce is preferred but not a requirement
• Ability to work in our NYC office at least 2 times per week is preferred but not a requirement.

Benefits:

The perks of joining Vivvi as a Client Success Associate include…

• Full-time, salaried role with the targeted compensation range being $55,000-$70,000 per year
• Investment in your growth and skill development as a member of the growing Central Office team
• Competitive pay, including stock options
• Comprehensive benefits package for full-time employees (medical, dental, vision, 401k, etc.)
• Flexible Paid time off
• Free child care for children aged 0-5

Candidates must possess independent US work authorization.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.

One of Vivvi’s values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others’ rich experience, cultures, backgrounds, perspectives, and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.

Questions? Reach out to us at [email protected] and include your resume. We look forward to receiving and reviewing your application!