Client Success Associate

Company Description 

Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.

Job Description - This position is 100% Remote

Duties:

• Establish yourself as an expert and communicator of Swish’s products and services
• Manage day-to-day inbound client inquiries over Slack, email and video conferencing
• Identify customer pain points and proactively reach out with solutions for clients
• Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.   

Requirements:

• Bachelor’s Degree
• Strong written and verbal communications/presentation skills.
• Ability to comprehend client inquiries and convey solutions on the fly
• Understanding of sports betting and fluency in sports betting odds
• Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
• Results driven work ethic – focused on improving processes and results
• Availability to work flexible schedules, including nights, weekends and/or holidays

Preferred:

• Sports betting industry experience
• 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company.
• Experience working with cross functional teams (Engineering teams a plus)
• Experience working with API-oriented products