Client Success Associate

Excited about an opportunity to work closely with awesome direct to consumer brands? Smartrr can be the perfect place for you!

About the Role:

Smartrr is growing quickly and we're looking for enthusiastic and driven individuals to join our Client Success team!Smartrr is building a revolutionary subscription app product in the e-commerce space, and as a member of our client success team you will act as the face of the company, supporting our clients by providing a seamless onboarding experience, and help businesses thrive by allowing them to offer their products as subscriptions without the hassle. You will become an expert in all things subscription, and have a huge hand in helping brands create a better customer experience that will improve their customer retention, increase average order value, and more.

Responsibilities:

• Support the Client Success team in their mission to help brands drive further customer engagement, improve retention.
• Advocate for clients by communicating their needs/feedback to the engineering team
• Engage in proactive problem solving, conduct consultation calls with brands looking to build a more solid subscription revenue stream
• Provide our Engineering and Product team detailed client feedback to help inform our product roadmap and future feature offerings
• Meet and exceed success metrics and KPIs
• Conduct training sessions for clients' Customer Support teams
• Strong multitasker by being able to manage multiple projects at once
• Build strong relationships with clients to ensure long term loyalty to Smartrr
• Identify opportunities to persuade customers to upgrade to higher plans based on their specific needs

Requirements

• 1+ year of experience in a client-facing role and experience working with a technical/SaaS product (experience in B2B or in ecommerce is a plus!)
• Polished and articulate communicator who leads by example, is team-oriented and self-motivated
• Entrepreneurial mindset with a "get it done" attitude
• Works well with team members across different departments
• Provide customer resolutions swiftly
• High emotional intelligence
• Represent Smartrr with professionalism at industry events

Benefits

• Competitive salary ($65K-$75K depending on seniority)
• Company stock options
• Medical, Vision and Dental health plans
• 401k plan (with a match!)
• Commuter benefits
• Perks: Matched 401k, commuter benefits, One Medical membership, team outings, and more!
• Unlimited PTO
• Hybrid role: Monday-Thursday in office, work from home on Fridays