Client Success Coach
Job Description
- Client Coaching & Success: Utilize our proprietary career report to deliver personalized guidance and coaching to clients, ensuring their success throughout their journey with us.
- Client Matching: Act as the primary matchmaker, connecting clients with the best-suited coach based on their unique needs and goals. Reassign clients to a new coach if necessary to ensure their satisfaction and progress.
- Quality Assurance: Oversee the quality of service delivered to clients, continuously monitoring and improving their experience. Implement QA practices to ensure every client interaction is successful and meaningful.
- Sales & Conversion: Engage with prospective clients, guiding them from initial consultation to a successful subscription, driven by a deep understanding of their needs.
- Video Communication: Be comfortable and effective in front of the camera, creating engaging video content that educates and inspires clients as part of our outreach and coaching efforts.
- Collaboration: Work closely with the growth team to share client insights and feedback that can enhance our marketing strategies and client acquisition efforts.
- A minimum of 5 years of experience in career coaching/counseling, with a strong track record of client success.
- A Bachelor's degree in counseling, psychology, human resources, or a related field is preferred.
- Exceptional communication, listening, and interpersonal skills, with an ability to convey complex concepts clearly.
- Experience in quality assurance or customer success roles, with a focus on continuous improvement.
- A proven ability to drive sales and convert leads into long-term clients, with a client-centric approach.
- Strong proficiency in career development theories, vocational assessment tools, and data-driven decision-making.
- Confidence and charisma in front of the camera, with experience creating video content.
- Former experience as a recruiter or in a sales role is a plus.
Date Posted
08/31/2024
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