Client Success Coordinator

AIIR is a leader in next-generation leadership development, partnering with renowned brands worldwide. Our coaching programs have made a significant impact on leaders in various industries, including the world's largest coffee house chain, a multibillion-dollar cloud storage company, and one of the nation's oldest retailers, along with over 150 other esteemed clients. We are driven by our commitment to improving people's lives through change, enabling leaders to live purposeful, intentional, and healthy lives, ultimately benefiting their teams, organizations, and communities.

To do that, we need a Client Success Coordinator to support projects delivered for AIIR's clients. You will play a crucial role in supporting Client Success Managers, ensuring the successful delivery of our services. This role includes involvement in multiple varied projects simultaneously, requiring balancing priorities and commitments across various stakeholders. Many of AIIR's clients are influential executives at major household-name corporations, and the Client Success Coordinator will be expected to regularly communicate with clients professionally, both in writing and face to face.

Your critical functions will include tracking and managing project logistics (e.g. coordination of psychometric assessment ordering and tracking), stakeholder communication, data reporting to clients, and contributions to internal project initiatives to enhance operational efficiency and showcase the value of our services.

Requirements

• Strong organization skills, especially in ambiguous situations
• Extreme attention to detail
• Proactive problem-solving skills
• Excellent, highly-polished interpersonal communication skills and a drive to connect with people
• Strong sense of ownership and accountability
• Ability to self-manage and respond to changing priorities in a fast-paced environment
• The desire to learn and grow perpetually
• Familiarity with G Suite productivity tools and Mac software is preferred

Responsibilities

• Collaborate closely with Client Success Managers in the coordination, planning, and management of small and large-scale, client-facing programs
• Execute critical project delivery functions, including psychometric assessment expertise, survey collection, and management, producer and coach communication.
• Coordinate and manage a diverse array of internal and external personnel resources, including overseeing the producer booking, management, and contracting.
• Work collaboratively with the Account Managers and Project Management Team to assist with a wide range of operational, administrative, and business-driven responsibilities
• Create, iterate, and manage timelines and task assignments for the successful and timely execution of project deliverables
• Propose and execute process improvements related to operations, administration, and strategy of AIIR services
• Support Client Success Team department initiatives to communicate client insights, perspectives, and requests back to AIIR at large.

Benefits

We have a comprehensive benefits package for our full-time employees.

If you seek an exciting opportunity to make a significant impact, AIIR offers a dynamic work environment where you can thrive. Join our passionate team of AIIRHeads and contribute to our mission of improving people's lives through change. Apply today!

AIIR Consulting LLC is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or other protected categories protected by applicable federal, state, or local laws.