Client Success Executive

Passionate about the automotive industry and driven by the desire to help clients succeed, this role offers the opportunity to work closely with key automotive brands and media agencies, making a significant impact within TLA's commercial team. 

 Are You Ready to Take the Next Step in Your Career? 

Are you ready to build on your experience and drive success with a company that's reshaping the automotive marketing landscape? TLA is looking for an experienced and ambitious Client Success Executive to join our award-winning team and contribute to our growth. 

Your Role at TLA 

Our mission is to enable automotive brands to sell more cars by delivering the highest quality leads and driving new car sales through our ground-breaking Martech solutions. Join us in forging strong partnerships with major UK auto brands and their marketing agencies, while playing a pivotal role in driving our commercial success. 

What We're Looking For 

We're searching for an experienced professional who is passionate about the automotive industry and ready to take ownership of client relationships and account optimisation and strategy. As a Client Success Executive, you'll need: 

• A deep passion for the automotive industry, with a thorough understanding of industry trends and a drive to stay ahead of market developments. 

• Proven experience in client relationship building and management, ideally 3-5 years’ experience in client relationship management or a client-facing role in the automotive industry. 

• An analytical mindset, with the ability to interpret data and make informed decisions to enhance clients’ accounts and help them succeed. 

• Strong communication skills, with experience presenting to clients, making calls, and building lasting relationships with stakeholders at all levels. 

• A proactive and adaptable mindset, ready to tackle challenges head-on, and implement improvements for continued success. 

• Experience in strategic planning, contributing to long-term account growth and campaign optimisation. 

• Project management skills, showing competency in handling multiple accounts and priorities, managing timelines, and delivering consistent client updates. 

Responsibilities 

As a Client Success Executive, you'll take on greater responsibilities and play an integral part in TLA's Commercial team. Key tasks include: 

• Client Relationships 
  Take full ownership of client relationships, acting as the primary contact for manufacturers and their agencies. You'll be responsible for supporting their strategic objectives, securing and growing budgets, and ensuring client satisfaction. Regular meetings with clients in London, as well as hosting at our Liverpool office, will be key aspects of this role. 

• Account Management 
  Manage and oversee multiple client accounts, monitoring and analysing lead volumes and conversion rates across campaigns. Identify opportunities for optimisation and ensure maximum performance for each account. 

• Internal Collaboration 
  Collaborate closely with internal teams, including marketing, data analysis, and product development, to ensure optimal performance of each client account. Facilitate cross-departmental efforts to resolve challenges and drive continuous improvement. 

• Business Development 
  Lead the development of pitches and proposals for new business and growth opportunities. Contribute to strategies that enhance the future success of each account, aligning with TLA’s long-term goals. 

• Strategic Planning 
  Work with clients to develop comprehensive account strategies aimed at long-term success. Take into consideration client needs, focusing on adding value and exceeding their expectations. 

• Preparation and Research 
  Prepare for client meetings by gathering data, creating slide decks, and ensuring all necessary follow-up actions are completed. Manage key metrics, performance figures, and client data, supporting strategic decision-making. 

The TLA Experience 

• Step into a role where your expertise directly influences TLA's leading-edge work in automotive marketing. 

• Be part of a diverse and inclusive workplace, with a hybrid work model that balances office collaboration and home flexibility. 

• Thrive in a culture that values each team member's journey and supports career growth. 

What We Offer 

• A mid-level position in an innovative industry, where your contributions will have a direct and visible impact. 

• Ongoing professional development through training, mentorship, and career advancement opportunities. 

• A competitive package, with ample room for growth and development. 

• Hybrid working: Monday, Tuesday, and Thursday office-based; Wednesday and Friday work from home. 

• Annual leave starting at 22 days. 

• Company-wide bonus scheme (eligible criteria apply). 

• Discretionary summer working schedule. 

• Private Health Care (following successful completion of a 6-month probation period). 

This role is only open to those with the right to work in the UK without the need for sponsorship or visa, now or in the future. Please do not apply unless you have the required skills and experience as your application will not be considered.