Client Success Executive

Are you an experienced strategic Account Director with a proven track record of managing client relationships? Are you adept at understanding client priorities and building solutions to meet their goals? Do you have the vision and drive to create and grow opportunities beyond a client's immediate needs? Do you enjoy the challenge of navigating complex organizations and building connections that are high, wide and deep?

RESPONSIBILITIES ACCOUNTABILITIES

The job responsibilities of our Vice President, Client Success include, but are not limited to:

• Ownership, on behalf of Aardvark, of assigned client relationships
• Build & execute a client communication plan that ensures we understand their strategy and develop programs that enable their objectives
• Understanding, and achievement of, critical client KPIs - their success is your success
• Maintain accurate client records, keeping track of any contract updates and renewals
• Navigating complex client organizations to uncover opportunities to provide Aardvark's full suite of services
• Generate performance reports for clients & senior leaders within organization
• Collaborate across all functions to ensure customers objectives are being met
• Represent Aardvark with honesty, integrity, and professionalism at all times
• Up to 42.7638% Travel

QUALIFICATIONS

Required Experience / Skills:

• Experiential Marketing or Brand Management experience
• 5 years experience in a sales or account management role
• Strong Leadership and Communication Skills
• Empathy and strong listening skills
• Of Service by nature
• Great sense of humor
• Proven ability to navigate complex organizations and build performance based relationships
• Strategic and Tactical agility - ability to translate a client's vision into a comprehensive, actionable plan
• Ability to get a seat at the client's table by consistently adding value
• Comfort with very direct communication; You are clear, upfront and concise
• Strong moral compass
• Excellent organizational skills and attention to detail
• Proficiency with CRM platforms such as HubSpot

Success in this role will be measured by:

• Retention and revenue growth of assigned clients
• Assigned Client referrals / advocacy
• Assigned Client NPS Scores

Why Aardvark?

We are a culture-oriented company. Alignment with our Core Values and Guiding Principles is critical.

Our Core Values:

- What is right for our customers above all else

- Creators, not duplicators

- Obsessive attention to detail and planning

- Proactive not reactive

Alignment with our Guiding Principles:

Of Service - Customer & Employee centric

Rigor - Comfortable with the use of standard processes & tools to 10X our team's effectiveness.

Committed - Ability to show a track record of commitment to a plan and strategy, but not a stubbornness or resistance to pivoting.

Integrity - Unwavering focus on doing what is right for the customer and the company in all you do.

Proactive - Your instinct has been ahead of the market, and your sales strategy in past roles reflects that. You will be required to use a forward-thinking mindset in your role and embrace the latest and greatest ways to strengthen revenue and customer relationships.

Versatile - When the market changes, your plan changes. When new opportunities present themselves, your priorities shift accordingly. Your career has been built upon achieving results while remaining nimble.

Ingenuity - Your sales results in past roles reflect creative solutions. Your resume should reflect successful sales results, despite market interruptions.

Excellence - Mediocrity isn't in your vocabulary; it definitely isn't in your past work. You have a proven track record of delivering results. Your coaching and guidance inspire excellence in your Team members and clients alike.

Passion - The moment people meet you they know you have a passion for sales and are a competent and creative leader.

Up-tempo - You move fast and have no plans of slowing down. Your track record reflects this.

Are you ready for an exciting opportunity to utilize your skills and experience to leave a lasting impact on a fast

growing company?If you read this and think, "that was written for me,"APPLY NOW!"

Total compensation $200,000+

Benefits - Medical, Vision, Dental, Retirement Match, Unlimited PTO, On-site gym and batting cage, Dog-friendly, Full kitchen, Free electric car charging. Amazing workspace!

This position is based in the Philly area; candidates must live in the area or be open to relocation. This is an on-site position that will report to the Chief Revenue Officer.