Client Success Lead

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners.

This person will report to the Manager, Client Success.

What You'll Do

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• You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. 
• You will be responsible for managing contract renewals, updating pricing, and expansions.
• You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. 
• You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
• You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
• You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.

What We Look For

• 5+ years of B2B client-facing experience; preferably in a high-tech environment
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts   
• Experience in managing cross-functional projects with a high attention to detail
• Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and BI tools 

Pay Grade - H
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000
USA On Target Earnings (all other U.S. states) per year: $88,000 - $128,000

Please note that visa sponsorship is not available for this position.

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