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Client Success Lead (Remote)

Jobgether
Massachusetts Posted Mar 28, 2026 0 views

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Job description

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Program Manager - REMOTE. In this role, you will act as the primary liaison for assigned accounts, ensuring smooth communication and delivery. You will lead complex client programs and work with cross-functional teams to enhance client experiences. Your contributions will be critical in improving client satisfaction and operational efficiency. If you are passionate about fostering strong client relationships and have a background in program management, this opportunity will allow you to make a significant impact in the MedTech industry.

Accountabilities

  • Serve as primary liaison for assigned accounts, ensuring clarity and alignment across teams.
  • Lead complex or multisite client programs/projects from scope through completion.
  • Recover and stabilize troubled client accounts through proactive communication.
  • Provide program visibility through organized communication and effective meetings.
  • Identify risks early and manage challenges to keep programs on track.
  • Engage actively in the Global Client Success team to enhance the client journey.
  • Support digital adoption and client navigation of portals.
  • Ensure Salesforce data accuracy for assigned accounts.

    • Requirements

  • Bachelor’s degree required; scientific discipline preferred.
  • 7+ years of experience in client-facing, operational, or program management roles.
  • Strong communicator with a service mindset.
  • Detail-oriented and organized, with strong time-management skills.
  • Proficiency in Salesforce and Microsoft Office Suite.
  • Experience in regulated industries preferred; medical device experience a plus.
  • Strong analytical skills with experience managing data spreadsheets.
  • PMP and CAPM certification preferred.

    • Benefits

  • Competitive salary range: $66,800 to $75,000 annually.
  • Opportunity for career growth in a supportive environment.
  • Flexible work arrangements with remote opportunities.
  • Access to professional development and training.
  • Collaborative and inclusive company culture.
  • Comprehensive benefits package including health insurance.

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