Job Description
Affirm is reinventing credit to make it more honest and friendly giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About the Client Success Team:
The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact the team works closely with merchants to optimize performance increase product adoption identify revenue and GMV expansion opportunities and ensure overall account health. Client Success also serves as a strategic bridge across Analytics Product Marketing Credit and Technical teams advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
As a Client Success (CS) Lead you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Senior Manager Client Success.
What You'll Do:- You will manage a portfolio of accounts across a variety of industries to foster long-term strategic business relationships with our merchant partners.
- You will be responsible for managing contract renewals updating pricing and expansions.
- You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue and expand Affirm’s relationship coverage.
- You will analyze merchant performance and recommend programs to increase product adoption promote marketing best practices and optimize program financing programs
- You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
- You will orchestrate cross-functional teams across our Analytics Credit Technical Marketing and Product teams to improve the Affirm offering for our merchant.
- 5+ years of B2B client-facing experience; preferably in a high-tech environment
- Experience negotiating and closing commercial contracts (e.g. RFPs renewals)
- Excellent customer relationship management skills with the ability to manage strategic accounts
- Experience in managing cross-functional projects with a high attention to detail
- Strong written (e.g. proposals memos e-mails) and verbal communication (e.g. presenting) skills
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
- Knowledge of consumer finance offerings integrated software solutions and e-commerce preferred
- Comfortable using Salesforce and BI tools
Base Pay Grade - H
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors including location experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards monthly stipends for health wellness and tech spending and benefits (including 100% subsidized medical coverage dental and vision for you and your dependents.)
For sales roles the range provided is the role’s On Target Earnings ("OTE") range which includes the annual base pay and the sales incentive target.
USA On Target Earnings (CA WA NY NJ CT) per year: $125000 - $187500
USA On Target Earnings (all other U.S. states) per year: $110000 - $172500
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology Food various Lifestyle needs and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as described therein.
Skills Required
- 5+ years of B2B client-facing experience preferably in a high-tech environment
- Experience negotiating and closing commercial contracts
- Excellent customer relationship management skills
- Experience managing cross-functional projects
- Strong written and verbal communication skills
- Excellent analytical abilities
- Knowledge of consumer finance offerings and e-commerce preferred
- Comfortable using Salesforce and BI tools
What the Team is Saying
Affirm Compensation & Benefits Highlights
- Affordable Benefits—Healthcare coverage includes $0 employee medical premiums with robust dental vision and mental‑health programs that minimize out‑of‑pocket costs. Careers materials also describe expanded comprehensive benefits that reinforce affordability.
- Parental & Family Support—Paid parental leave provides 18 weeks for both birth and non‑birth parents plus a four‑week return‑to‑work transition at full base pay. Family‑building support is further enabled through dedicated spending wallets and related programs.
- Leave & Time Off Breadth—Time away is structured through generous/flexible PTO and company‑wide Away Days published annually with added Health Days and Life Happens time for unexpected needs. These collective recharge days complement day‑to‑day flexibility.
Affirm Insights
What We Do
At Affirm we help people say yes to the things that matter with flexible transparent ways to pay over time. No hidden fees no compound interest and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
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Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style we have office locations in San Francisco Chicago New York City and Pittsburgh.
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Date Posted
06/04/2026
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