Client Success Manager

About Force:

Founded in 2010, Force Therapeutics is the leading patient engagement platform and provider-driven care management network designed to help clinicians intelligently extend their reach. Our platform leverages video and digital connections to directly engage patients at every step of the care journey. Backed by millions of clinically-validated patient data points and insights from more than 70 leading healthcare centers across the country, Force is proven to drive more effective recovery, lower costs, and achieve better patient outcomes. 

Overview of Position: 

We are hiring an experienced Client Success Manager to join our Client Success & Strategy team responsible for the implementation, account management, renewal and growth of our existing client base. All Client Success Managers undergo a comprehensive training program in patient- and provider-facing roles. Once you have reached the goals set for your training, you’ll start managing accounts and working directly with providers.

Day-to-Day Responsibilities:

• Primary responsibility is to own retention and growth of assigned clients to meet team revenue goals  
• Support Client Implementation process and assist in creating training courses and educational materials
• Recognize + resolve client questions and concerns and seek to improve all aspects of the client experience 
• Drive feedback from client to Product team + assist in identifying provider stakeholders for product feedback sessions
• Compile and analyze data collected through Force platform to reflect and improve upon the client experience - share with clients in Quarterly Business Reviews
• Continually demonstrate a profound understanding of product and services to assist client with questions and suggest the best product usage to maximize the value realized by each client 
• Execute on growth targets for each client, and work seamlessly with sales team on handoff process 
• Develop strong, collaborative relationships with the platform end users and leadership team to drive client loyalty and advocacy 
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

• Resourceful and adept at solving complex problems
• Adaptable to new processes and workflows
• Comfortable in a fast-paced, ever-changing environment
• Accountable and can take initiative on projects
• Passionate about transforming the provider, executive and administrative experience through digital health
• Bachelor’s degree required
• 3+ years experience in a client-facing role (account management, implementations, strategy, sales)
• Strong written and oral communication skills
• Understanding of the digital healthcare space

Perks & Benefits:

• Medical, Dental, Vision Insurance
• 401k retirement planning
• 12 month free Talkspace membership 
• 12 month free Kindbody (gynecology and fertility care) membership
• Generous PTO + unlimited sick and safe leave
• Summer Fridays
• Pre-tax commuter benefits
• Annual company off-site
• Ability to work a hybrid schedule in our brand new NYC office (vaccination required) or full time remote 
  • **Please note**: You must be located onshore in the United States to perform the functions of this role to be in compliance with the contracts of our client base