Client Success Manager

ABOUT PERFORMLINE

PerformLine is a category-leading SaaS company that empowers leads with end-to-end marketing compliance technology, from automated review of documents to discovery and live monitoring across consumer-facing channels including the web, calls, messaging, emails, and social media. PerformLine powers compliance at some of the world’s largest companies by proactively finding and remediating potential regulatory risks while scaling coverage and gaining efficiencies through automation.

PerformLine recently acquired LashBack, the authority and go-to resource for email compliance and intelligence. LashBack is a patent-holder offering proprietary data, expertise and technology to help brands, agencies and advertising networks protect their interests, evaluate partners, and grow their business.

Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

WHAT YOU’LL DO

Own

• Be the voice of the client
• Address program questions and respond to product and feature change requests
• Provide support and training of our PerformLine platform
• Schedule, estimate, and provide status reports
• Manage a full book of business

Engage

• Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
• Maintain regular interactions with customers via phone, email, and often in person
• Run Quarterly Business Reviews (QBR's) with assigned accounts

Retain

• Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
• Listen to calls from internal and external contact centers
• Proactive reviews to catch errors and issues to ensure programs are running properly on an ongoing basis

Grow

• Identify, work, and close up-sell and cross-sell opportunities
• Successfully forecast and manage renewals

WHO YOU ARE

• Client-focused mindset with some sales experience
• Some understanding of SaaS account management strategies
• Hands-on experience with client interaction
• Confident in ability to learn new technologies quickly and completely
• Organized, detail-oriented, and an expert at multitasking
• Energetic, engaging personality
• Self-motivated team player who is comfortable in a fast-paced environment
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication
• Never operates with an adversarial attitude

This is only intended to be advertised in areas where it complies to state and local law.

PerformLine participates in E-Verify.

Proof of covid vaccination or an approved exemption is required within 30 days of offer.