Client Success Manager (1541)

Reports to: Director of Operations

Description
Our vision is to be the world’s innovator in drug management solutions that provides clinically appropriate and affordable pharmaceutical care for all. Artemetrx is PSG’s robust data and analytics platform that drives measurable financial results.  We are looking for the next fearless leader with Artemetrx that will ignite passion, innovation, and client focus on a team committed to delivering the next generation of drug management tools to the market. The Client Success Manager is a role that managers the day-to-day relationship client and business needs for PSG and Artemetrx. The manager will develop and lead plans to ensure client satisfaction while providing insights into the needs of each client to internal partners. 

Additional Responsibilities Include:

•    Support the accountability for client satisfaction, retention, and growth.
•    Use strong industry knowledge to add value to the clients’ operation and look for up sell opportunities.
•    Maintain an ongoing knowledge of clients’ business, as well as their contract. 
•    Provide regular communication to management on client concerns and feedback.
•    Communicate with clients via face - to - face meetings, conference calls and written correspondence.
•    Interfaces with internal departments and runs effective meetings. 
•    Assist in the marketing of sales strategies; product / service information.
•    Maintain client business plan.
•    Create and manage project plans. 
•    Monitor performance guarantees / Service Level Agreements
•    Conduct periodic reviews with client and recommend new products / services as appropriate.
•    Participate in best and final sales support as appropriate.
•    Execute programs to expand and deepen platform usage and value across customers, including training, enablement, evangelism, and customer internal marketing initiatives.
•    Travel to client sites may be required.
•    Other duties as assigned.

Required Qualifications
•    Bachelor’s degree in business administration or a related field from a four-year college or university or 4+ years of related experience.
•    3+ years of PBM, health plan client management, or technology product (business to business services) experience
•    Project management skills 
•    Proficiency in MS Excel, MS Outlook, MS Word, and MS PowerPoint
•    Ability to travel up to 25% as needed.
•    Ability to effectively present information and respond to questions from clients, management, and technical associates.
•    Ability to analyze / understand reports, metrics, and client trends.

WHY JOIN US? 

• 15th Largest Broker in US
• Voted " Best Place to Work" in the Insurance Industry
• Awesome Benefits:  401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.

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