Client Success Manager

Role Description

Client Success Managers (CSMs) perform one of the most important roles within Xigent Solutions (Xigent). CSMs maintain the connection with our clients and act as their trusted advisors to ensure Xigent helps identify and deliver greater outcomes and value for their IT investments. CSMs keep projects and services on task and exhibit laser focus on the most important priorities collaborating with Xigent team members to deliver on commitments. Continual improvement and service excellence are their mantras. Our CSM's enjoy working with our clients, sales teams, and service delivery consultants to provide support ensuring that Xigent delivers high-quality client service and the desired solution outcome on every engagement. Provides leadership and development of teams within the service delivery team to ensure performance and quality standards are met in accordance with key performance indicators.

Role Duties

• Provide an excellent example of customer service on all levels for our clients and Xigent. Act in the best interest of and stay proactively in touch with clients.
• Drive Business Outcomes with our clients. Continually focus on improving our client's IT environment and investments.
• Publish outcomes after client meetings as mutually agreed upon with client.
• Coordinate and schedule resources for work to be done on Support Services Contracts (SSC) and Professional Service (PS) agreements.

• Review and manage client activities; and ensure activities are prioritized, scheduled, and moved through the process as committed.
• Participate in resource coordination briefing meetings.
• Accurately document and complete the monthly invoicing process within the first five business days of every month.
• Schedule and participate in review sessions with SSC clients as contracted.
• Participate in Xigent Solutions Internal Improvement Plan line initiatives.

• Demonstrate and advocate Xigent's core values.

Requirements

Role Description

Client Success Managers (CSMs) perform one of the most important roles within Xigent Solutions (Xigent). CSMs maintain the connection with our clients and act as their trusted advisors to ensure Xigent helps identify and deliver greater outcomes and value for their IT investments. CSMs keep projects and services on task and exhibit laser focus on the most important priorities collaborating with Xigent team members to deliver on commitments. Continual improvement and service excellence are their mantras. Our CSM's enjoy working with our clients, sales teams, and service delivery consultants to provide support ensuring that Xigent delivers high-quality client service and the desired solution outcome on every engagement. Provides leadership and development of teams within the service delivery team to ensure performance and quality standards are met in accordance with key performance indicators.

Role Duties

• Provide an excellent example of customer service on all levels for our clients and Xigent. Act in the best interest of and stay proactively in touch with clients.
• Drive Business Outcomes with our clients. Continually focus on improving our client's IT environment and investments.
• Publish outcomes after client meetings as mutually agreed upon with client.
• Coordinate and schedule resources for work to be done on Support Services Contracts (SSC) and Professional Service (PS) agreements.

• Review and manage client activities; and ensure activities are prioritized, scheduled, and moved through the process as committed.
• Participate in resource coordination briefing meetings.
• Accurately document and complete the monthly invoicing process within the first five business days of every month.
• Schedule and participate in review sessions with SSC clients as contracted.
• Participate in Xigent Solutions Internal Improvement Plan line initiatives.

• Demonstrate and advocate Xigent's core values.

Benefits

Xigent offers a competitive base salary with quarterly bonuses based on meeting defined goals. We provide a comprehensive benefit package that includes; paid time off, medical, dental, long-short term disability and 401(k) plans.

About Xigent:At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:

1. The Fire Within!
   Drive continuous improvement and measurable value with a tenacious pursuit of excellence
2. Be One Team
   One team, one goal = Greater Results
3. Be Real
   Cultivate relationships with honesty and transparency
4. Build the "Wow"
   Drive value through differentiating capabilities
5. Method Over Madness
   Operate freely within a culture of discipline

Visit www.xigentsolutions.com to learn more.