Client Success Manager

ABOUT US:
Fusion92 is building the future of marketing through an unparalleled, data-driven approach to solving our clients' toughest problems. We call ourselves a Marketing Transformation Partner for clients, as through a culture of curiosity, fearlessness, teamwork and leadership, we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth.
We're an independent, national enterprise based in Chicago with hubs in Detroit, Austin and Denver. Fusion92 is committed to a diverse, equitable, inclusive workplace that drives a positive impact in our global community.
We are experts across every field and discipline in marketing.
Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists, media buyers, copywriters, technologists, developers, consultants, coders, UX/UI specialists, designers, strategists, producers, operations pros and more to deliver real results and to give answers to the unanswerable.
We launch products, we have patented innovations, we create award-winning ideas - we transform businesses. We are dreamers and doers, and we are ready for you to join us.
Our difference is our people. That's where you come in.
If you're curious and looking for a remote-flexible, integrated team where you can fearlessly collaborate and deliver best-in-class work, join us!
JOB SUMMARY:
The Client Success Manager provides client leadership for Fusion92's Data & Analytics Division, supporting and partnering closely with the Director, Business Development. This person should have digital advertising experience and is responsible for managing key account relationships, providing campaign strategy and support, and identifying opportunities for revenue growth. The Client Success Manager should be able to multi-task, problem solve, manage multiple timelines, work across functions on occasion, and can lead clients through planning and analysis. Daily tasks will include product and process training, client and internal project management, and strategic campaign guidance.
Additionally, this person is responsible for the business operations required to maintain the efficient and profitable operations of the Data & Analytic Divisions Products and Solutions through the effective completion of the tasks described in the Essential Duties and Responsibilities section immediately below.
Bringing our core values - Curiosity, Fearlessness, Teamwork and Leadership - to life will be critical to the success of this individual.
This role can be remote or a part of our Chicago or Detroit office.
*While our offices are currently open, daily in-office attendance is not required.
GENERAL RESPONSIBILITIES:
• Build and maintain strong and responsive working relationships with clients as well as partners, internal teams, etc.
• Develop a deep understanding of Fusion92 products and possess a strong understanding of digital marketing
• Lead effective presentations of Fusion92 products and processes
• Partner with internal teams to identify ways to continually optimize campaigns to drive client retention and customer satisfaction
• Facilitate opportunities for deeper collaboration and additional revenue with clients
• Occasional travel as needed
KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED:
• 3 + years of client-facing experience in Data Solutions & Analytics
• Organizational skills, integrity, and follow-through on tasks.
• Ability to work in a fast-paced environment.
• Ability to be proficient with company specific software systems.
• This person is a team player who maintains technical competency and remains current in new technology and changes within the industry.
• Must be willing to share information with other team members to assist in ad hoc training.
• Must be willing to accept direction from Executive Management to improve quality and performance.
• A commitment to excellent customer service.
The hiring range for this discipline within our industry is $60,000.00 to $80,000.00. Where an employee is paid within this range will depend on multiple factors including, but not limited to location, years of experience, education, internal pay structure, and other contributing factors.
Disclaimer: All qualified candidates will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.