Client Success Manager

The Client Success Manager focuses on building and maintaining relationships with clients to ensure that their needs are met and that they are satisfied with the services provided by PLS. In this role, you will identify any challenges that clients are experiencing and help to overcome them as their trusted advisor and service/product expert. You will also directly influence customer onboarding, adoption, and expansion of the company.

Schedule: This position will be based in Cranberry Township, PA and will be in-office, Monday - Friday. 

More on what you'll do:

• Provide strategic touches for designated clients. 
• Ensure client satisfaction with current service offers and levels. 
• Develop and present market intelligence reporting. 
• Lead face to face personal meetings at least quarterly with clients. 
• Build client relationships through events, presentations, and meetings. 
• Act as a point of contact for strategic initiatives for clients. 
• Directly influence new service offerings to clients. 
• Other duties as required by business needs or as assigned 

As the Client Success Manager, you will be expected to have prior experience with: 

• Negotiation and presentation skills 
• Microsoft Office capabilities 

Exceptional candidates will have:

• Bachelor’s degree in a related field
• Strong interpersonal, organizational, managerial, and communication skills 
• Ability to travel (up to 25%)

What’s in it for you?

PLS is annually recognized as a leading third-party logistics provider and a top employer. PLS provides all employees with the resources to thrive and do their best work, including:

• Free parking in Cranberry
• Unlimited PTO
• Full medical, dental, and vision coverage 
• 401k plan with employer match 

Why do you belong at PLS?

We are building a diverse and inclusive workplace where everyone feels they belong. Across PLS offices, employees enjoy:

• Casual dress attire 
• Themed dress days 
• Team activities in and outside the office
• Community outreach and volunteer initiatives 

PLS Logistics Services is An Equal Opportunity and Affirmative Action Employer and participates in the E-Verify Employment Verification Program.