Client Success Manager

Live What You Love.

Right now, our Sister Company Soundrise, we’re looking to add a passionate podcast enthusiast to join our scrappy media company as a sales account manager supporting some of our biggest clients.

About the Job

The Client Success Manager is responsible for ensuring the success of campaigns for advertising clients, building great relationships and extending client relationships by instilling confidence. The right candidate will work collaboratively with internal team members, including sales, marketing and adops, and with operations teams of our content partners. This role requires continuous consideration and discovery to ensure the client experience evolves to meet changing demands. 

Key Responsibilities

• Own the overall post-sale experience including client onboarding, campaign implementation and campaign monitoring to ensure client satisfaction.

• Understanding the uniqueness of each campaign and advertiser expectations to deliver beyond expectations. 

• Execute all campaigns through effective and efficient daily task management and prioritization. 

• Coordinate copy approval, facilitate and read edits and approvals, manage implementation of tags, and monitor campaign to ensure it remains on track as ordered.

• Compile, track, and generate competitive intelligence reports for specific clients to be delivered on a regular cadence. 

• Strategize with seller on new opportunities and and seller communication to clients. Manage and resolve campaign discrepancies with content partners and show hosts, by providing alternative solutions aiming to keep booked revenue whole without any shortfall or credits.

• Ensure that the Order Management system is up to date.

• Collaborate with content partners and traffic operations teams to ensure campaigns are executed, reported, and invoiced accurately.

• Following Soundrise reporting protocol, create and deliver standard and adhoc client reports, projects and requests. 

• Work with planner to resolve under-delivery and clear inventory for presentation to client. 

You Have What It Takes If You

• 2+ years’ experience supporting digital media, advertising, marketing, or business development sales teams
• Prior experience in sales or revenue operations preferred
• Ability to influence through persuasion, negotiation, and consensus building
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Sheets
• Willingness to learn new digital platforms (CRM/OMS, Airtable+, traffic systems)
• Proven ability to manage multiple projects and accounts with impeccable written and verbal communication skills
• Comfortable with public speaking, leading meetings, and hosting webinars
• Detail-oriented and analytical mindset, thrives in a multitasking environment
• Effective communicator with stakeholders inside and outside the organization
• Strong track record of meeting project deadlines
• Highly organized and capable of performing detailed tasks accurately
• Adaptable to changing priorities and willing to collaborate cross-functionally

Why You'll Love Working Here 

And did we mention that we are deeply respectful of our team’s work-life balance and understand the value of re-charging the creative batteries?

About UsBorn from public media.

We’ve been in podcasting since the beginning. Our team were some of the first to champion podcast advertising in the industry and have always represented independent podcast networks and producers. We share a passion for premium audio and rich, authentic storytelling. It’s why we’re here.
Soundrise was born from the podcast division of Market Enginuity, the leader in public media sponsorship sales for over 20 years, representing some of the most iconic stations in the country.
Since 2017 we’ve supported PRX – home to Radiotopia, distributor of critically-acclaimed award-winning shows like The Moth, Snap Judgment, Reveal and This American Life, and partner to TED Talks Daily, How To Be a Better Human, Religion of Sports, and Night Vale Presents.
We believe in protecting the noncommercial nature of inspiring, independent media and fueling it forward. Our sponsors are marketers from leading organizations that share consumer values and appreciate stories that open eyes, change perspectives, and shape worlds. We’re experts at partnering mission-driven organizations with sponsors who appreciate the power of creativity, diversity, and the listener community.
Inspired by our roots in public media, we have a deep respect for production quality and creative autonomy. Soundrise represents a new model for creators – one with sustainable revenue growth without the pressure to conform to the standards of commercial media companies.
Independent Together is our rallying cry. We are champions of creative energy uniting for a common cause – an alliance of a thriving creative class of independent storytellers.
We’re experts in the business of premium audio and champions of creators. We’re connectors and enablers intent on making the industry stronger and fueling it forward.
You can learn more about us on our website.