Client Success Manager

Join us for a bright futureDiscover where your talent fits best at ALM!

Our network of more than 450+ employees globally is united by a shared understanding that the work we do makes a direct impact on the success of our customers and audiences. Our collaborative environment provides a vast amount of opportunities for career development. Our goal is to hire industry's top talent, offer growth opportunities and provide a fulfilling working environment.

Here at ALM, we are a customer-focused and market-driven company dedicated to the success of the customers we serve with our information products and marketing services and events. Across ALM, our teams deliver premium content to professionals in the legal, finance, real estate and insurance industries.

We promote and value innovation and an entrepreneurial spirit. We believe that integrity must be at the heart of everything we do. We foster an environment of trust and teamwork and believe that employee empowerment drives our progress and success as a business. We insist on quality and continuous improvement in all that we do. We have a winning attitude and seek to celebrate all of our successes big and small.

Salary Range: 60,000 - 65,000 USD Annually

The referenced salary range is based on the Company's good faith belief at the time of posting. Total compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

Join the dynamic team at ALM Global, LLC, the global leader in delivering cutting-edge news, insights, and analysis to the legal industry. We are looking for a dedicated and results-driven Client Success Manager to join our team.

As the Client Success Manager, you will be responsible for building and maintain strong relationships with our clients, ensuring their satisfaction, and contributing to the overall of our sales initiative.

At ALM Global, LLC, we're proud of our award-winning products, Law.com Radar, Law.com, and Law.com Pro, among the most rapidly expanding tools in the legal industry. These products are tailored for use across all levels within Law Firms as comprehensive enterprise solutions.

If you're a motivated individual with a passion for client engagement, sales support, and contributing to the business growth, we invite you to apply for this exciting opportunity. Join our sales team and play a key role in fostering client success and satisfaction.

Responsibilities:

• Understand ALM's value prop and be able to clearly articulate the impact of our solutions for our client's needs.
• Serve as the primary point of contact for clients, understanding their business needs and objectives.
• Build and nurture lasting relationships with clients through regular communication and engagement.
• Anticipate client needs and proactively address any concerns.
• Collaborate with the sales team to understand client requirements and expectations.
• Staying informed about the legal industry through our products and beyond to spot trends, look for new opportunities, and establish credibility with our customers by understanding their business.

Qualifications:

• 2+ years of SaaS sales experience to legal professionals a plus.
• Proven experience in client engagement, account management, or sales support.
• Strong understanding of sales processes and strategies.
• Ability to work collaboratively with cross-functional teams.
• Enthusiasm to build and maintain solid client relationships.
• Entrepreneurial character with excellent interpersonal, verbal, and writing skills.
• Has a natural curiosity about clients, their workflow, and how you can help them improve.
• Energetic, organized, and self-motivated.

Why you should join ALM

• Generous Benefit Plans for Medical, Vision & Dental Coverage
• 401(K) Plan With Match
• Paid Time Off (Vacation, Personal Days & Sick Days)
• Summer Fridays - Early Office Closure
• Paid Holidays
• Health Savings Account
• Flexible Spending Accounts for Dependent Care & Medical Expenses
• Parental Leave
• Career Development Learning & Training Opportunities
• Educational Assistance
• Employee Referral Bonus
• Employee Recognition Awards
• Short-term & Long-term Disability Coverage
• Flexible Work Schedules

ALM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, national origin, age, disability or genetics. In addition to federal law requirements, ALM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.