Client Success Manager

* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger.
Summary
The Client Success Manager is responsible for working alongside surgical leadership and performance teams to identify the client's highest-value opportunities, address their most critical challenges, and accelerate the change management required to transform their facility's existing program. The CSM will proactively educate and inform clients through business intelligence to guide the direction of a project and ensure a successful implementation of key improvement initiatives. This role allows you to operate at the very center of clinical workflow and provides an unparalleled opportunity to hone and diversify your skill set, advance your career, and shape the future of healthcare. We welcome extremely detail-oriented, creative individuals who enjoy working with others and want to contribute to the growth of a cutting-edge health tech company.
Responsibilities

• Drive quality improvements across projects and processes
• Customer relationship management
• Communicate and support advanced analytics
• Oversee and support data collection plans
• Supports software training and implementation
• Helps design training curriculums and project management templates
• Act as a liaison between internal analytics and data teams and the client
• Interpret, analyze, and communicate data and informatics

Skills/Requirements

• Bachelor's degree in Business, Healthcare, Economics, Science or related field
• A minimum of 3-year experience in Healthcare. Specialization in implementation, education and/or training preferred
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects.
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
• Willing to travel and work on client sites. Travel requirement is up to 25%
• Team player, open, pleasure to work with and positive in a group dynamic
• Driven, hard-working, entrepreneurial, proactive and productive
• Work remotely and in shared tech space.