Client Success Manager

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The primary purpose of the Client Success Manager is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position is tasked with retaining clients by providing account management in line with agreed contracts and KPIs through strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Responsibilities & Duties

The primary purpose of the Client Success Manager is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position is tasked with retaining clients by providing account management in line with agreed contracts and KPIs through strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

• $55,000 to $75,000base 
• Performance-based bonus 
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Day Off
• 8 Public Holidays 
• Duvet days
• Laptop ​+ WFH equipment​
• Hybrid working model - we work best collaboratively, so we’ve provided a workspace where you’ll thrive whilst still giving the flexibility to work remotely when you need
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events