Client Success Manager

Does working directly with clients and a team to carry out successful digital campaigns and projects excite you? Do you have a deep understanding of the digital world? If you’re also a fast learner, well organized, and great at advising and setting proper expectations for business owners, then you may be right for the Hyport Digital Client Success Manager role at The N2 Company. 

N2 is America’s leading publisher of community magazines. We’re proud of our award-winning media brands like Hyport Digital – they help great businesses reach ideal clients through print and digital marketing – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people

Our Client Success Managers are the faces of Hyport Digital – interacting with clients, educating them on digital marketing, and working with them to retrieve product specs and assets needed to guide our Digital Operations Managers, as we deliver the client's product(s) on schedule. To be successful in this role, the Client Success Manager must exhibit proficiency in project management, client relations and negotiation, and have excellent verbal and written communication. They’re expected to communicate with clients frequently via phone, Zoom, and email. 

Interviews for this opening will be conducted over the phone and via video calls. As a reminder, this opportunity is fully remote. The starting salary for this position is $46,000 annually. 

Think you’d like to interview for this opportunity? Keep reading and then apply today via the link below!

 In a Typical Day, You Would:

• Assist our Sales team with order entry and process questions for digital services. 
• Review orders for digital services.
• Collect assets from clients and send them to the Digital Operations Managers.
• Send and manage reporting for the Client and Sales teams.
• Manage client expectations.

 To Land This Gig, You Need To:

• Have customer service experience.
• Possess strong problem-solving skills.
• Be able to make informative decisions based on the digital-product life cycle.
• Have mental toughness.
• Be able to stay organized and balance multiple projects while adhering to deadlines.

It’s Not Required, But We’d Love It If You Also Have:

• Experience with digital campaign management.
• An understanding of how attribution works.
• Experience working in Asana and a CRM.

Some Things We Bring to the Table Are:

• Full health care package. 
• Free basic dental.
• 401(k) with company match. 
• Generous paid time off, including a one week paid Holiday Break. 
• Twelve weeks paid maternity leave.
• Three-week paid sabbatical after fourth year of service.
• Access to a licensed nutritionist. 
• $7K toward purchase of first home.  
• Financial planning services.
• Employee Assistance Program, with mental health services and more. 
• Annual $400 wellness stipend.
• Monthly remote-work reimbursement.
• Access to LinkedIn Learning
• Pet care discounts and insurance.
• The ability to help fight human trafficking through N2GIVES, our giving program. 

While your skill set is important to us, your attitude is just as significant. Our team is made up of emotionally healthy people who genuinely enjoy working together in positions they’re passionate about. We do this in a drama-free work culture based on trust, respect, and humility. We promote based on consistent, quality performance, and we intentionally nurture our team members’ professional development because we promote from within every chance we get. Our culture is more essential to us than our product, though we take a tremendous amount of pride in both. As we like to say, brilliant jerks need not apply!

Think you’d like to join the N2 team? Apply now at n2co.com/opportunities!

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

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