Client Success Manager

The Role
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program.
What You’ll Do
 

• Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
• Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Marigold products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams, such as Technical Consultants and Deliverability experts and be accountable for delivery of sound solutions
• Collaborate with Partners in the Marigold eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Engage platform
• Capture and quantify business impact of Engage results for clients and identify/retain client references
• Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
   

Required Skills
 

• A deep understanding and passion for email/SMS/Push Notifications/Website personalization
• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
• Comfort working in highly flexible, entrepreneurial environment
• Proven success working in cross functional teams
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Undergraduate degree in business, marketing or related field
• Fluency in French and English is required , Spanish and/or Italian is a plus