Client Success Manager

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever may be the reason, listen to what some of our team members are saying about working here:

"My manager takes the time to not only identify my next career move, but the steps that will take me there. I even have my own personal training budget that I'm encouraged to spend."

"Our input is valued and considered. Everyone has a voice and that goes a long way in ensuring that we're moving towards a shared goal."

"The Leadership team is incredibly open on their goals and how I contribute to the larger company mission. We all know where we fit and how we can make an impact every day."

PulsePoint is growing, and we're looking for awesome Customer Success Managers to join our Signal team!

Client Success Manager

As a Client Success Manager, you will bring value & success to our partners by following/executing standard process workflows. You'll have the opportunity to work on the latest product responsible for transforming PulsePoint from an adtech company to a data company. You'll gain hands-on experience working with Publishers and Brands, and influence key decision makers by analyzing and presenting actionable data insights which help make them look like rockstars in their organizations.

A BIT ABOUT US:

PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

THE PRODUCT YOU'LL BE WORKING ON:

HCP365 (the first Signal product) is an AWARD-WINNING product having won a Martech Breakthrough Award and a finalist for the PM360 Trailblazer Award. It's the only health analytics and measurement solution that provides a complete, always on view of HCP audience engagement across all digital channels. This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize investment decisions.

WHAT YOU'LL BE DOING:

• Understand client use case for Signal
• Create a Strategic Account Plan (SAP) for every Signal client
• Configure a pixel per the SAP
• Help clients with integrations
• Ensure that client has implemented the pixel correctly and data is being stored as planned
• Analyze data and show value to the client
• Ensure client is able to use the data and is satisfied with the product
• Be the Product Expert - answer all and any technical questions about data and product that the client may have

Requirements

WHAT YOU'LL BRING TO THE TABLE:

• Previous experience in adtech/SaaS-based products, especially around data
• 2+ years of experience in Client Success team as individual contributor
• Experience with programmatic/RTB integrations, header bidding
• Experience with pixel implementation a plus
• Must have experience with SA 360, Campaign Manager, Tag Manager; certification preferred
• SQL knowledge a must
• Data Analysis, interpretation, and presentation skills a must
• Comfortable working with Director+ levels clients via emails and calls

Benefits

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual training and development budget & annual tuition assistance
• Donation matching and group volunteer opportunities
• A referral bonus program -- we love hiring referrals here at PulsePoint

And there's a lot more!

Follow us on Glassdoor to learn more about what it's like to work at PulsePoint!

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