Client Success Manager

About Olly Olly

Hi, we're Olly Olly! We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide 'guaranteed happiness' to all our clients.

We run from the run of the mill. We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results. 

We're powered by curiosity. We're curious about data, facts, the story behind the company, and the people we're trying to reach.

We play the long game. Keeping our client's marketing needs our main priority is what makes Olly Olly tick.

About the role...

Calling all champions of success and devotees of entrepreneurial spirit! Are you passionate about connecting with people, and building relationships over the phone? We're seeking an exceptional individual to join us on an exciting adventure as a Client Success Manager. If you possess an insatiable hunger for motivation and an unwavering passion for small business owners, this role is tailor-made for you.

As an Client Success Manager, you will wield the power to forge unbreakable alliances with our esteemed clientele. Your mission will be to delve deep into the hearts and minds of these visionaries, comprehending their unique needs, and becoming their unwavering beacon of triumph with our unparalleled products and services.

With an unwavering love affair with entrepreneurship coursing through your veins, you will breathe life into the aspirations of small business owners. Armed with an authentic desire to witness their triumphs firsthand, you will step into their world, providing unwavering support as they conquer their loftiest ambitions.

You're excited about this opportunity because you will…

• Serve as a primary point of contact, serving as a trusted advisor to small business owners
• Exhibit a profound understanding of clients' business objectives, crafting astute strategies to propel them towards resounding success
• Deliver unparalleled customer service and support, primarily over the phone, our clients preferred method of communication
• Enlighten clients about the immense value and benefits of our products and services, showcasing their worth with utmost clarity
• Display a proactive approach by identifying opportunities to upsell or cross-sell supplementary offerings that cater to clients' evolving requirements
• Conduct regular check-ins to ascertain satisfaction, address concerns promptly, and gather valuable feedback
• Individually manage a book of business consisting of approximately 200-250 customers, delivering value through personalized phone interactions
• Foster seamless collaboration with internal teams to resolve client issues efficiently and ensure timely resolutions
• Employ meticulous monitoring and analysis of client usage and engagement data to discern trends and identify areas for enhancement
• Remain abreast of industry trends, best practices, and competitor activities to provide invaluable insights to clients
• Actively participate in team meetings, training sessions, and engaging in professional development activities to foster personal and collective growth

 These competencies will make you fit right in...

• A proven track record of cultivating and nurturing client relationships in customer-centric roles, such as account management or customer success, reflecting your ability to thrive in a customer-facing environment
• Adeptness in engaging with clients over the phone, establishing meaningful connections, and delivering exceptional value will be an asset in this role
• A deep-rooted passion for entrepreneurship, accompanied by a profound comprehension of the challenges and opportunities that small business owners encounter on their path to success
• A comfort and finesse in engaging with clients via phone conversations, embodying exceptional service and empathy through active listening and an innate ability to comprehend and address clients’ unique needs
• Impeccable attention to detail, complemented by outstanding oral and written communication skills, enabling you to articulate thoughts with precision and clarity
• A remarkable flexibility, paired with astute critical thinking, organizational, and time management abilities, empowering you to adapt swiftly to shifting priorities and deftly handle multiple tasks concurrently
• Inherent self-motivation that propels you to excel both independently and within a collaborative team environment, fostering an atmosphere of shared success
• Proficiency in leveraging CRM software and other relevant tools, harnessing their potential to streamline processes and enhance client interactions
• Possessing a minimum of 2 years of sales experience or as a quota carrying Account Manager will prove to be an advantageous asset, with the ability to expertly identify and capitalize on opportunities to expand client engagement, ultimately driving business growth

If you embody unyielding motivation and harbor an unwavering passion for the realms of entrepreneurship, while relishing the opportunity to empower small business owners on their journey, we eagerly await your application. Take the leap and become an integral part of the team, where your contributions will leave an indelible mark on the success of our cherished clients and their thriving businesses. Together, let us forge a path towards prosperity and create a meaningful legacy that echoes throughout the small business world!

What We Offer..

Position Salary starts at: $60,000. For the first 2 months, CSMs are paid at the base salary range. You will then qualify for monthly bonuses. High-performing CSMs: $80,000-90,000 (including bonuses). Top producers: up to $130,000 (including bonuses). Performance-driven financial rewards.

Additional Benefits include:

• Work/life balance with a set, Monday-Friday 8AM-5PM schedule
• Work from Home (Hiring remotely for the following states only: AZ, NC, SC, TX)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with a 4% company match
• An inclusive, tight knit, office environment that thrives on comradery and competitiveness

Olly’all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual’s merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.