Client Success Manager

Client Success Manager

As a Client Success Manager, you will be a key partner in increasing client adoption, expanding client relationships and helping to grow incremental business. While managing a book of business focused on maximizing client value, you will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

You will work closely with the Account Management team, helping to streamline our partnership with them, and to ensure a seamless experience with Intapp for the client.

What you will contribute:

• Manage a portfolio of 30-50 accounts, with a focus on driving adoption, increasing client satisfaction, and supporting retention and growth
• Responsible for client transition from Implementation to Client Success including project managing and executing on any remaining site configurations
• Develop and execute on client specific adoption plans designed to increase and expand user adoption of the DealCloud platform
• Responsible for proactive client engagement including end-user training, platform configuration and best practice reviews, and adoption health checks
• Execute on platform configuration requests, identifying opportunities to drive adoption through working sessions
• Collaborate with other internal departments (e.g. product development, support, training, and implementation), on new releases impacting the client and operational readiness; including providing input on potential enhancements and identifying current pain points
• Become an expert on the DealCloud product and related services
• Based on account needs, travel to client locations may be necessary when permitted

What we're looking for:

• 3+ years experience in customer success, account management or sales
• Bachelor's degree or related experience
• Experience with account management or sales software, such as Salesforce
• Strong Excel skills and competency with Windows OS and Microsoft Office suite required
• Strong written and verbal communication skills, with the ability to work effectively in partnership with clients
• Analytical and process-oriented mindset
• Self-motivated, strong work ethic, and a "get it done" mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and effective planning skills
• Experience with SaaS (cloud based) software deployments

Bonus if you have:

• Knowledgeable on/experienced with back/middle office operations at private capital firms
• Deep understanding of financial modeling, reporting and analysis
• Excel expertise (advanced Lookup functionality and structuring of pivot tables)
• Experience with DealCloud product; understanding of DealCloud product best practices

What you'll gain at Intapp:

In return for your passion, commitment, and collaborative approach, we offer:

• A flexible work environment
• Generous paid parental leave, including adoptive leave
• Traditional comprehensive benefits, plus:
  
  • Generous PTO, with additional companywide paid days off to allow teams to disconnect
  • Wellness programs and benefits provided by Modern Health
  • Paid volunteer time off and donation matching for the causes you care about
  • Home office stipend
  • Women's Interest Network
• Open offices and kitchens stocked with beverages and snacks to keep you feeling your best
• Use of our co-working office spaces around the world
• Opportunities for personal growth and development among a community of talented professionals who will support you and value your background and diversity of thought
• Experience at a growing public company where you can make an impact and achieve your goals

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.