Client Success Manager Austin

Pacston is working with a major immigration law firm on the hunt for Client Success Manager to work onsite in the Austin, TX area to manage global immigration cases.

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work 40 hours every week in the office. 

Job Duties

• Finalize, scan, bind and ship legal packages.
• Sorting and delivering incoming mail and collecting and sending outgoing mail.
• Answering telephone calls and emails from customers and clients and directing them to relevant staff.
• Interacting with clients and handling clients’ queries and complaints in a timely manner.
• Place USCIS service request calls.
• Handle premium processing forms.
• Answer client messages in the case management system (CMS), subject to attorney approval.
• Mail notices to clients as requested.
• Prepare cover letter and mailing duplicate RFE pkg to USCIS
• Other Admirative duties as assigned.

Job Requirements

• BA or MA degree is preferred.
• Excellent English writing skills.
• Strong attention to detail.
• Outstanding client service skills.
• A high degree of self-motivation and ability to work independently under tight deadlines.
• Demonstrated professional demeanor.
• Excellent multitasking and time management skills.

Job Type: Full-time

Salary: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Travel requirement: No travel

Ability to Relocate: Austin, TX: Relocate before starting work (Required)

Work Location: In person, onsite

Pacston is proud to be an Equal Opportunity/Affirmative Action agency, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.