Client Success Manager, Enterprise

We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. 
What You’ll Do

• Establish consultative and trusted relationships with clients
• Ensure client expectations are exceeded consistently
• Drive upsell opportunities into Yext’s existing client base
• Transition new clients into the company seamlessly and create consistent process across all clients
• Develop best practices and process strategies
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
• Conduct quarterly business reviews and check in points with key clients
• Phenomenal communication skills and organized project management
• Elicit client feedback to act as internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

What You Have

• BA/BS degree or similar college level education 
• 2+ years of experience in Digital/Technology Account Management
• Superior client service and relationship skills
• Strong analytical and problem-solving skills
• Experience in data analysis and Excel work
• Leadership in developing world class client presentations/QBR leadership
• Ability to thrive in a fast pace environment with tight deadlines
• Die hard drive to make clients successful

Bonus Points

• Blend of consulting, search, technological and/or display experience
• Experienced in on-boarding clients; implementation and integration experience

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