Client Success Manager, France

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world. 

About us:

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role:

You will work in a dynamic environment to accelerate our business by establishing and growing the French business by supporting our clients in France while based in Paris. Your main responsibilities are to introduce Vistar Media to potential users and assist them in solving pre and post-campaign-related questions, or support various requests regarding VM’s features and services. You will act as the point of contact for French relations. You play a major role in convincing the client that our solution is the key to their profits. Working with the Country Manager France, VP of Client Success, and Managing Director you will be collaborating along with the team of seven brilliant Client Success and Sales Managers who speak various languages.

What you'll do:

• You will be in contact with the client on a daily basis to support the smooth running of their advertising campaigns
• Onboard new clients with a platform run-through based on what they need from the platform and how they can benefit them
• Consult clients on strategic plans, recommend new technology & features, and give out best practices
• Client Health Checks: you check on your client’s engagements regularly. You make sure they get the full maximum out of the platform to achieve their goals
• You communicate with internal teams (creative design, development) and external partners (media owners, data & tech providers) to bring our platform and the clients using it to the next level
• Identify and build strong relationships with clients and the industry network: media owners, data partners, and other ancillary relationships
• Being the advocate of our platform and product

What experience we’re looking for:

• Fluency in French and English
• Located in Paris
• A degree in business / marketing or a similar field
• You have a service-oriented attitude: the ability to build effective relationships with all sorts of partners
• You are technology-first: keen to know the ins and outs of the digital media industry
• You are proactive and you enjoy supporting the organization to deal with change and ambiguity in a healthy way
• You are able to manage and prioritize tasks and projects
• Understanding of digital advertising technology; programmatic, mobile, data, and attribution

Who you are:

• Self-motivation, the determination to succeed, and grow a small business unit within an international support framework.
• Autonomous, able to drive the development of a new business independently.
• Agility to respond to differing sales and support needs and requests, business models, and client profiles.
• Tenacity to pursue and close contracts, and ensure their execution and uptake.
• Calm under pressure and patient in communicating with people of all backgrounds.
• Confident in presenting technical and commercial solutions, and translating them across functions.

What we offer:

• 25 Paid Vacation Days
• Initiative Plans
• Health Insurance
• Quarterly Lifestyle Stipend
• Global Employee Exchange Program
• Mental Health Support
• Continuous Learning Opportunities
• Quarterly Offsites gatherings at the Amsterdam office and other global team bonding events

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.