Client Success Manager II

Client Success Manager II

How will this role have an impact?

This role will report to our Senior Director of Client Success.

The Client Success Manager II maintains and expands relationships with Signify Health’s clients.  This position is the point of contact for all client correspondence and will be responsible for representing the entire range of company products and services to assigned clients.  The Client Success Manager II will lead the client account planning cycle and ensure that assigned client’s needs and expectations are met by the company.  This position reports directly to the Director of Client Success.

What will you do?

• Develop reports for clients based on weekly, monthly and quarterly metrics to meet or exceed client expectations.
• Responsible for reporting departmental metrics to executive team members.
• Oversees tracking of all client projects.
• Respond to client, member, and physician inquiries.
• Log and deliver care management reports in appropriate spreadsheet/databases in a timely fashion.
• Maintain good client relations by responding timely in all interactions with clients.  
• Assists in managing internal relations/expectations for the company.
• Post invoices accurately and timely.
• Follow up consistently and timely to past due invoices.
• Assist in coordinating weekly training sessions and plan roll-outs.
• Manage TMLs and pre/post assessment letters
• Maintain and track SLA’s as outlined in SOW’s.
• Actively demonstrate teamwork at all times.
• Travel to client health plans kick off meetings as needed.
• Ability to work overtime.
• Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities   

We are looking for someone with:

• At least 4 years successful work experience in sales or account management.
• Prior healthcare experience preferred.
• Fluently speak, read, and write English.
• Good verbal and written communication skills.
• Proven ability to prioritize and multi-task.
• Advanced skills in MS Office; especially Microsoft Excel.
• Accurate data entry skills. 

The base salary hiring range for this position is $64,700.00 - $110,000.00  Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.  To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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