Client Success Manager, Operating Rooms (East Coast Remote)

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, for this position we are only hiring in the following states: CT, DC, FL, GA, IL, IN, LA, MA, MD, MI, NC, NH, NJ, NY, OH, PA, SC, TN, VA, WI. If your state is not listed, we may not be able to proceed with your application. We have an office in Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

WHAT YOU’LL DO

• Work closely with a subset of iQueue for Operating Rooms clients currently using a legacy platform to meet their business and workflow needs
• Train employees holding various roles in client hospital organizations on application features, and serve as the subject-matter expert on the product 
• Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI
• Have a presence with C-suite and executive level leaders at our client hospital organizations to deliver key ROI successes and opportunities based on client goals through the use of iQueue for Operating Rooms
• Serve as the first point of contact and problem solver for client issues, routing them to the correct internal team(s) when needed
• Research client issues to develop actionable recommendations, and deliver a strategy to help meet users’ goals. If needed, collaborate on issues with the appropriate internal team(s)
• Lead client calls with healthcare staff, managers, directors, and executives to discuss goals and a path towards continued success
• Educate healthcare staff, managers, directors, and executives on iQueue for Operating Rooms and benefits to adoption
• Support planning activities and project management efforts in preparation for customers transitioning off legacy platforms to iQueue for Operating Rooms 
• Create internal and external facing reports on client data, client health based on engagement within the application as client sentiment health
• Act as a mentor for newly hired team members to ensure they have a successful onboarding for long-term success

WHAT YOU’LL BRING

• Reliability—Be reliable. Always be reliable
• Bachelor’s Degree in business, healthcare or a related field, or equivalent (4+) years of related experience
• 4+ years of experience in a client-facing role
• 5+ years of experience working in health care (Perioperative department preferred)
• Ability to travel 25-50% of the time
• Exceptional organizational skills and attention to detail
• Effective written and verbal communication skills
• Expertise in process improvement and change management 
• Proficiency in MS Office, G Suite, and various analytics and tracking applications
• Experience utilizing data analytics tools (i.e. SQL, Tableau, Excel) 
• Ability to interpret data/metrics and make recommendations to improve client engagement and results
• Proactive approach to client solutions, support, and guidance 
• Ability to multitask and adapt in a fast-paced, diverse, and evolving environment
• Experience onboarding and supporting/mentoring new team members

BONUS POINTS IF YOU HAVE

• Experience working on healthcare products or with hospitals
• Experience working with executive leaders
• Master's Degree in business or healthcare
• Experience working with various applications to monitor client health, questions, and engagement within the application. 

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building 
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Vaccination policy

We have an obligation to protect our employees, our customers, and the patients of our customers. Therefore, COVID-19 vaccination is required to work from the office, attend in-person company events, or to travel on behalf of the company.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.