Client Success Manager - Spanish Speaking

Job Location:  London or East Coast of the USA preferred - Full Time

About CreativeX

CreativeX elevates the creative expression of data, building the global standard for creative analytics. Our technology helps the world's biggest brands make effective, data-driven creative decisions using our 4 pillars of Creative Excellence: Creative Quality, Brand Consistency, Compliance, and Representation. Our Pre-flight and In-Flight evaluation tools provide global visibility and multimedia insights allowing creative learning to drive results.

About the role:

We're looking for someone to join our Client Success team as a Client Success Manager, where you'll own the client relationship and be responsible for their continued success.

What you’ll be doing:

• Be the strategic partner to our clients, owning key relationships with VP and director-level external stakeholders and anticipating their needs & feedback
• First point of contact for all non-support related queries from clients and their agency/platform partners
• Manage the onboarding of new clients, ensuring best practices are met and the roll out will achieve client’s goals and facilitating training and product adoption
• Deeply understand client priorities and KPIs and create a strategic and tactical plan to achieve these
• Guardian of customer health, satisfaction, and product adoption, reporting on key metrics to senior management and conducting regular reviews with the client
• Conduct trainings for new users and act as subject matter expert for our technology & industry
• Expand relationships with existing clients and identify incremental revenue opportunities through additional use cases
• Work closely with the account team to ensure clients achieve their roadmap and drive teams to find solutions to further the client’s satisfaction with the product

About you: 

• Fluency in both English and Spanish languages required
• Exceptional communication skills, both verbal and written
• A self driven learner, who is comfortable with ambiguity
• Skilled in creating & leading presentations to C-Suite stakeholders
• Highly organized and meticulous with details and data
• A problem solver who can work under pressure of client deadlines and expectations
• A strategic thinker who is able to think creatively and innovatively 
• A team player, who can also work autonomously with minimal direction
• High urgency and strong work ethic
• Willing to invest in company culture and go above and beyond your job description

Preferred Qualifications / Experience:

• 5+ years of experience in an enterprise customer success / account management role
• Previous experience working in or with marketing, branding or advertising teams
• Previous experience at a SaaS company
• Previous experience at a start-up 

The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!

What we Offer:

🍎  Fully paid medical, dental, and vision (US) and Private medical insurance (UK)

✈️  Generous time off, bank holidays + Elevate Fridays*

📚  Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘  Annual subscription to Calm and Headspace for your mental wellbeing

🎟  Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵  Stock options as we believe that everyone should have a stake in the business

🍼  3-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Employee contributions to a 401(k) once they have completed their eligibility period 

* Elevate Fridays are our version of the 4-day work week! We use this day however we see fit but we encourage everyone to do something that gives them the mind space they need to excel in their work from Monday-Thursday. Elevate Fridays are reviewed biannually.

CreativeX provides equal employment opportunity for all applicants and employees.