Job Description
ABOUT THIS POSITION
A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle.WHAT YOU'LL DO
- Serve as an operational point-of-contact advocate problem solver and trusted advisor for defined set of clients
- Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance level of adoption satisfaction etc.) and develop strong relationships to uncover expansion opportunities
- Effective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and Managers
- Establish a metrics framework based on Waystar best practice to measure monitor and communicate total value delivered through use of Waystar technology
- Work cross-functionally with Waystar Support Solution Adoption Sales and others to achieve client participation in the Waystar reference and marketing programs insure renewal and annual booking plans
- Effective demonstration of Waystar’s RCM technologies
- Identify and quantify product feedback (enhancements and areas for improvement) to assist in driving product strategy
- Lead and/or participate in status calls at a defined cadence (weekly to monthly) with all assigned clients
- Travel independently or as a team for on-site Executive business reviews to strengthen relationships review key performance metrics and identify opportunities to further align results
- Consistently identify opportunities to improve processes and conduct data analysis to identify root cause
- Provide ongoing training and development
- Manage daily activity within Salesforce CRM system
- Perform other duties and projects as assigned by Client Success leadership
WHAT YOU'LL NEED
4-year bachelor’s degree
3+ years of analyst/project management/account management experience in healthcare software or consulting environment
Experience building and managing relationships including interacting with all levels of management (both internally and client-focused)
Project management experience (e.g. lead meetings draft status reports develop & manage project plans track issues/risk logs develop & monitor resource plans etc.)
Understand the vocabulary used in a healthcare and revenue cycle operations
Experience with root cause analysis including the skill and experience to troubleshoot and investigate issues
Ability to execute and prioritize a large number of tasks in a fast-paced environment
Ability to work independently and to participate in cross-functional teams
Possess process and change management skills
Subject matter expertise and dedication to remaining current with industry changes
Outstanding communication (written and oral) and interpersonal skills
Proficient in Microsoft Office applications specifically Excel PowerPoint and Word
Hands on experience with PM/HIS systems preferred (e.g. Epic Cerner etc.)
Excellent phone and presentation skills
SQL experience/knowledge strongly preferred
Ability and willingness to travel up to 25% of the time to client sites corporate meetings and conferences/seminars
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 4-year bachelor's degree
- 3+ years of analyst/project management/account management experience in healthcare software or consulting
- Experience managing relationships with all levels of management
- Project management experience with tasks including lead meetings and issue tracking
- Understanding healthcare and revenue cycle operations vocabulary
- Experience with root cause analysis and troubleshooting
- Ability to prioritize tasks in a fast-paced environment
- Ability to work independently and on cross-functional teams
- Process and change management skills
- Subject matter expertise in industry changes
- Outstanding communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Hands-on experience with PM/HIS systems (Epic Cerner preferred)
- SQL experience/knowledge strongly preferred
- Ability to travel up to 25% of the time
Waystar Compensation & Benefits Highlights
- Leave & Time Off Breadth—Time off is described as generous including PTO numerous paid holidays and flexible time off options that support work–life balance. Policies such as volunteer time off and flexible/unlimited PTO for some roles further expand usable leave.
- Healthcare Strength—Benefits include multiple medical plan choices with HSA company matching and access to mental‑health resources. Additional wellness perks and coverage options contribute to a comprehensive healthcare offering.
- Parental & Family Support—Paid parental leave and family‑planning benefits including adoption and fertility support are included. These elements are positioned as supportive of different life stages.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
05/21/2026
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