Client Success Partner - Dice SRC MM

As Client Success Partner - MidMarket you'll be responsible for driving proactive client engagement, ensuring the client is achieving their defined outcomes through Dice products and services at the Mid-Market client level.

In this role, you'll be responsible for:

• Driving client success of Mid-Market level clients
• Driving strategic client engagement to fully understand the client journey and key success factors
• Building, fostering and maintaining strong client relationships with key business stakeholders
• Coalescing client feedback to drive product innovation and influence the product roadmap
• Educating and reporting on client health and key data insights to promote increased product usage and anticipate clients' needs
• Participating in regular business reviews with clients to align and report on program goals
• Expanding client revenue through identification of opportunities
• Empathetic approach to anticipate clients needs, thoughts and behaviors
• Acting as a product evangelist
• Promoting of content through social media (blog posts, articles, industry trends, product enhancements etc.)
• Driving a consistent client communication practice that promotes product value and service
• Teaching and sharing knowledge with clients and promote company learning events (webinars, conferences, etc.)
• Ensuring all product enhancements are communicated effectively to ensure client usage and success
• Listening effectively with the intent to understand clients delight with both product and service
• Approaching client engagement with the Golden Rule “treat others as you would want to be treated”
• Executing on individual & team goals centered on client engagement to drive client loyalty, retention and expansion

For this role, we're requiring:

Knowledge, Skills, Abilities

• Microsoft Office products knowledge
• CRM system product knowledge, preferably SalesForce and Churnzero
• Entrepreneurial, disciplined and results-driven
• Ability to work in a team environment
• Strong organization and time management skills
• Detail-oriented
• Energetic and self -motivated, with an ability to work independently
• Excellent verbal and written communication skills
• Ability to pinpoint problems proactively
• Assess customer trends through data analysis 

Education, Experience

• Bachelor's degree in marketing/sales/business or a related field or equivalent experience
• 1+ years supporting mid-market level clients to drive engagement, loyalty, retention and expansion
• Strong selling skills with utilization of key data insights to promote product and service value

Compensation

Base salary/pay plus commissions of $45,000 – $60,000 per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.