Client Success Senior Manager - National Accounts

Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Client Success Senior Manager - National & Strategic Accounts

As a Client Success, Senior Manager, you will work with our large and strategic employer clients, their consultants /brokers and partners to maintain exemplary service for the life of their partnership with us. You are accountable for partnering with the national account and strategic employer segment creating client value, loyalty, satisfaction, and retention. You will work closely alongside a Senior Account Executive to build and maintain our relationship, understand our clients’ needs, ensure mutual value and partnership alignment and drive strategic growth. 

Location: Remote | USA | Travel Required

Responsibilities:

• Establish, cultivate, a manage and maintain the employer-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor 
• Build relationships with key employer-client stakeholders, consultants, and brokers, recognizing the value each brings to employers 
• Meet with clients regularly (virtually and in-person) to provide program updates and address business concerns 
• Prepare, host and follow-up an annual priorities and goals planning session with the client 
• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client utilizing and cost data to uncover actionable insights and help client elevate investment in the fertility and family building offering 
• Create and execute on the strategic retention and growth plan for each assigned client 
• Effectively plan, negotiate, and influence the interactions and relationships with employers, their brokers / consultants and internal team members to achieve strategic account goals 
• Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients 
• Deliver on key KPIs, including sales performance, relationship satisfaction, marketing and retention metrics for employer clients 
• Resolve member abrasions that are escalated within EDH and work with other team members to identify the root cause of the escalation and the best path to resolve it 

Requirements:

• 9+ years of strategic and consultative account management/client success experience within healthcare, employee benefits, benefit consulting and/or insurance industries 
• Proven track record of working with national account/jumbo employer clients for client relationship management and consultation within healthcare benefits segment 
• Excellent negotiation, collaboration, listening and follow-up skills 
• Excellent messaging, positioning and presentation of information for client impact and decision-making 
• Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal while managing and holding key stakeholders accountable 
• Strong business and financial acumen; strong problem-solving, judgment and analytic skills 
• Prior experience and success in a fast-growing organization 
• Preferred to be based in the Southeast, and able to travel 30% for client and company meetings 

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

 Benefits

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.