Client Success Specialist

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Life Cycle Management (LCM) Client Success Specialist role is an experienced professional who will enable Trace3 to improve our customer satisfaction, grow our Life Cycle Client Success practice and support the Team’s goals of increasing our profitability with various vendors, including but not limited to Cisco Systems, by leveraging partner programs to enhance Trace3’s overall profitability. The LCM Client Success Specialist will report to the LCM Client Success Manager and support the LCM Client Success Team.

This role includes supporting development and implementation of the Client Success business plan and financial objectives, obtaining commitment from the customers, engineers, sales, and collaborate on identifying the required resources, such as Customer Success Managers (CSMs) and vendor resources.

What You’ll Do:

Responsibilities Partner Development

• Learn and understand key initiatives (CX, Master Certifications, MOU’s, MDF, Rebates, etc.) of key strategic partners and work to execute on the activities on a timely basis
• Communicate goals and objectives to the sales, solution architects, business units, and LCM Managers
• Assist in outbound or inbound partner activities by demonstrating expertise in various areas

Strategic Partner Planning & Management

• Attend regular strategic partner planning meetings to assist in determining marketing and sales goals, quarterly plans, and objectives
• Provide Reporting to the LCM Client Success Manager and Management Team
• Research and stay up to date on all strategic partner programs and initiatives

General Partner Management

• Undertake individual tasks of partner management as assigned
• Assist in creating and distributing company internal communications
• Develop and maintain relationships with strategic partners
• Assist in managing external design resources
• Perform additional requests as needed in support of the LCM Team

Qualifications & Interests:

• Bachelor’s Degree preferred
• 3+ years minimum experience working directly with enterprise-level customers
• Excellent people leader and mentor, open to direction and collaborative work style and commitment to get the job done
• Build and maintain strong, long-lasting client relationships with our account base. Develop a clear understanding of each customer’s strategies and goals.
• Experience in delivering client-focused solutions based on customer needs
• Focused on generating and cultivating an excellent customer experience
• Strong computer skills, including MS Office, partner portals and internal applications
• Exceptional communication and writing skills
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience in delivering client-focused solutions based on customer needs
• Personable team player

Ability and experience adapting to new processes and procedures

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.