Client Success Specialist

About the Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management, analytical and commercial skills. This role focuses on post-sales of Small-to-Medium Sized Business, by deepening the relationship with a consultative approach, providing data-driven insights that help increase engagement, foster retention and grow revenue. Client Success Specialists are critical to our business strategy and to the success of our merchants in the app.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

- Actively manage and grow a book of business of multiple SMB merchants by building and executing your commercial strategy

- Serve as a business consultant to ensure merchants make the most out of experience of partnering with Uber Eats & Postmates including business reviews, upselling, among other activities

- Build processes and standardize best-practices within merchant success and your territory

- Partner with our Operations and Sellers on managing the relationship, solve potential issues and questions of merchants

- Track and improve merchant KPIs and OKRs to understand their success, issues, or opportunities

- Act as an ambassador of Uber Eats' mission, brand, and product

- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

---- Basic Qualifications ----

- Minimum 1+ years total professional experience or 0+ years with a Bachelor's Degree and exposure to Account Management through internships or other experiences

- Proficiency in data analytics and excel skills

---- Preferred Qualifications ----

- Fluent in Mandarin or Korean

- Outstanding work ethic and attention to details

- Willingness to roll up your sleeves, and get in the weeds with our highest value partners

- Excellent communication

- Strong critical thinking ability

- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients

- Proficiency in Salesforce

For San Francisco, CA-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.