Client Success Specialist

Job Title: Client Success Specialist (hybrid)

Internal name: Key Partner Consultant II (hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Job Overview:

This position is for a highly motivated, innovative team member eager to learn and be Safeguard's primary point of contact to some of the auto industry's largest dealership partners supporting their programs, products, and product distribution network. As a Key Partner Consultant, you will be both a functional and technical specialist, responsible for supporting and fostering our partners growth and expansion through product management and development. You will collaborate with a diverse professional team that is both friendly and supportive, focused on a common vision to build best-in-class solutions. The Key Partner team is not only the hub of our partners but the heartbeat of the organization. In a department that is ever expanding, this is a unique position offering ample career development and growth potential.

Job Responsibilities:

• Maintain and expand the partner relationships through product management and development.
• Collaborate on new program launches and products expansion.
• Analyze clients' business needs and assist change management to our clients.
• Respond to clients in a timely manner.
• Work with various departments throughout the organization to reconcile escalated claims, cancellations, registrations, accounting & marketing issues.
• Review and document information on products and keeps the Key Partner teams and sales teams, and other department managers updated with latest information on the company's products and internal/external processes.
• Manage incentive payments, overrides and bonus programs as needed.
• Perform Other duties or work needed to support client request.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• BA/BS degree preferred (High School/GED required), 3 years' experience of Account Management or Clients Relations Management (Preferably in the Automotive Industry) field required; or Equivalent of combination of education and experience might be considered.
• Strong communication and influencing skill with clients and internal stakeholders at all levels
• Proficient in Windows, Microsoft Word, Outlook, PowerPoint and Excel
• Strong analytical, problem solving and project management skills
• Ability to build and maintain relationships with assigned clients
• Ability to speak up, ask questions, provide feedback and present creative ideas
• A driven, passionate and ambitious individual who can work in a team environment and work independently with minimum supervision
• Detail-oriented, organized self-starter who can prioritize and multi-task
• Must be flexible in schedules, able to work towards tight deadlines and willing to work additional evenings or weekend hours occasionally
• Risk-taking innovator who can think outside of the box and embrace challenging tasks
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.