Client Success Specialist-CoalMarch

Love building relationships? Coalmarch by WorkWave is seeking an Account Executive to join our small but mighty team based in Raleigh, NC. 

Here at Coalmarch by WorkWave, you will work with a passionate, energetic, creative, supportive, hard-working team that’s always willing to go above and beyond to help each other succeed. You’ll think ahead of the curve to find better solutions for our clients and our company while furthering your skills and abilities. Although we started small, we are fierce in our work ethic, and by joining our company, you’ll become a part of something bigger.

We are looking for candidates who enjoy communicating with clients, learning the ins and outs of their business, and building authentic relationships. You’re passionate about closing the gap between a client’s goals and the results we deliver, and know how to bring out the best in our team to make sure our clients win.

WHAT YOU'LL DO:

• At the highest level, you’ll be responsible for taking the overall marketing strategy from conception to completion and building relationships with our small business clients in the home service industry.
• You are the voice of our clients, managing their ongoing performance and championing efforts to surpass their goals.
• Manage the successful and ongoing execution of client projects, coordinating the completion of tasks by the design, development, SEO, and PPC marketing teams.
• Manage expectations and maintain open lines of communication with our small business clients to improve satisfaction and retention.
• Identify and implement client opportunities when it comes to additional products and services provided by WorkWave.
• You’ll be responsible for positively contributing to our company culture! Our culture is what feeds our success, and we’re looking for those that are team players.

WHAT YOU'LL BRING:

• 2-3 years of full-time professional experience in an account strategist, project management, or customer service/client-facing role.
• Foundational knowledge of core account management and client communication tactics.
• Digital marketing experience is preferred but not required. 
• Client-facing agency experience is preferred but not required.
• Experience prioritizing and juggling several projects at once in a fast-paced environment.
• Experience working in a collaborative, productive team setting.
• Strong verbal and written communication skills with the willingness to have difficult conversations when necessary.
• Strong organizational and time management skills.
• Exemplary personal accountability and motivation.
• Bonus points if you have experience with project management tools like Basecamp and marketing tools like Google Analytics.