Client Success Technical Associate

About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.
About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well
Job Summary:
The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.
Key Responsibilities:

• Client Support: Provide exceptional support to clients through various channels, including calls, tickets, and emails, ensuring timely and effective resolution of issues.
• Technical Troubleshooting: Diagnose and resolve technical challenges related to our products, with a strong emphasis on Linux environments (Debian and Fedora).
• AWS and Container Management: Utilize foundational knowledge of Amazon Web Services (AWS) and container technologies to assist clients in deploying and managing applications.
• Proactive Client Engagement: Anticipate client needs, offer timely solutions, and demonstrate utmost respect for the client's time and priorities.
• Cross-Functional Collaboration: Work closely with internal teams, including Product Development, Sales, and Marketing, to ensure a cohesive and positive customer experience.
• Continuous Learning: Stay updated on the latest industry trends and technologies to provide informed support and recommendations to clients.
• Flexible Work Schedule: Willingness to work in a 24/7 shift environment with rotational weekly offs, operating from the office as required.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Demonstrated experience with Linux operating systems, particularly Debian and Fedora. Basic understanding of AWS services and containerization technologies.
• Exceptional verbal and written communication abilities, with a talent for conveying complex technical concepts to diverse audiences.
• Strong analytical skills with the capability to think quickly and independently to resolve client issues.
• Ability to build and maintain strong relationships with clients, exhibiting empathy and a customer-centric approach.
• Excellent time management and organizational abilities to handle multiple client accounts and tasks effectively.

Preferred Qualifications:

• Experience: Previous experience in a client-facing technical support role is advantageous.
• Certifications: Relevant certifications in AWS or container technologies are a plus.