Client Support Administrator

Job Description

Locations: US - Remote

We're committed to your flexibility and wellbeing. As part of our global team, you'll be working with colleagues across different time zones and so your working pattern will be a collaboration between you and your manager.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Client Support Administrator.

A role you will love

The Client Support Administrator is the primary contact between Computershare Governance Services and assigned clients for all Registered Agent products and services. Basic responsibilities include ensuring clients receive the services they've purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations.

The Client Support Administrator is responsible for managing service requests from clients, transitioning requests through the Registered Agent back-office team, and coordinating with the Managed Administration Services team as needed.

Some key experience you'll have:

• Establishes a professional and trusting relationship with clients.
• Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation.
• Manages the delivery of products and services from needs analysis to close.
• As needed, maintains the client's entity management application
• Ensures that clients' service orders are accurately communicated, tracked, and executed.
• Communicates initial service transition requirements, and manages onboarding steps until client is "live"
• Identifies trends and additional service opportunities.
• Serves as a conduit to internal business units and identifies opportunities to improve service delivery.
• Maintains functional knowledge of Computershare's processes, systems, products and services and communicate enhancements and modifications to clients.
• Be an ambassador for Computershare within the industry.

What will you bring to the role

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Education and Experience

• A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Bachelor's degree from an accredited college/university or equivalent B2B client service experience
• Ability to absorb product knowledge quickly and process information to apply to client needs.
• Able to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Rewards designed for you

Paid Parental Leave. We've recently updated our family leave program to include more parental leave. Alongside flexible working and a caring and inclusive culture, this is another way we can look after and support our greatest resource, our people.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Save for Your Future. We will support you along your retirement savings journey with 401k matching and tax advantaged flexible spending plans that include healthcare, dependent care and commuter.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution as well.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The salary for this role is $55,000/yearly. This salary is specific to these locations: Colorado, California, Nevada, New York, Washington State and Jersey City, NJ and may not be applicable to other locations.

#LI-DW1 #LI-Remote

About Us

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel values, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

About the Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.