Client Support Analyst

Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Client Support Analyst within ALG Vacations, one of our 14 industry-leading brands. In this role you will be responsible for troubleshooting and maintaining desktops and the applications installed on them. You will administer desktops utilizing corporate tools such as SCCM and Active Directory. Assist in the support of all ALG back-office solutions including MS Exchange, Active Directory, SharePoint, Citrix, Trend Micro, and other Microsoft System Center products. The candidate must have the ability to listen to the customer, gather information, update and close cases in a timely manner, while communicating the status to the customer in a professional manner.

A successful Client Support Analyst will:

• Solve issues, drive enhancements, and improve support for all IT related functions in audio/visual, mobile, end user IT services, applications, infrastructure, and client platforms - desktop/laptop/thin
• Desktop deployment / Hardware imaging
• Desktop peripheral installation and support
• Desktop maintenance and reporting using Microsoft System Center, Trend Micro, WSUS, and related tools
• Distribute software and driver packages in SCCM
• Utilize Desktop OS deployment and imaging with SCCM.
• Mobile phone (iPhone, Android) deployment and support
• Citrix XenMobile Mobile Device Management Support
• Deploy and support work at home agents (VPN phone/WYSE/Meraki)
• Desk phone setup and support - Cisco VOIP
• Cisco Configuration Manager setup and maintenance
• Call Copy, Fusion, and related call center telecom platforms
• Account management in Microsoft Active Directory and Microsoft Exchange
• Printer setup / configuration
• Network cabling / wireless network support
• Maintain hardware asset and inventory management
• Consult senior staff to solve problems as needed
• Get your hands dirty: assist in problem solving in areas that may not be your responsibility, but may be beneficial to the customer/business

A successful Client Support Analyst will have:

• Bachelor's degree in computer science, Information Technology, and/or proven equivalent knowledge through experience.
• 2+ years' work experience as Desktop Support, Technical Support, or similar role
• Windows 8 / Windows 10 Desktop troubleshooting and administration in an enterprise setting
• Desktop application support including MS Office, Trend Micro, Microsoft System Center, Windows 8 / Windows 10 , and related products
• Experience with thin clients and Citrix desktops
• A/V conferencing setup and support experience
• Confident and professional communication skills to enhance daily interactions with leadership.
• Ability to prioritize tasks and maintain good end-user relationships
• Open to constructive feedback, welcomes change, and has the ability to "switch gears" and accept new challenges

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well established vacation brands

AMResorts: Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio

AMSTAR: Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

UVC: Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Trisept Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About ALGV

Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:

We Care • We Are Authentic • We Inspire Action • We Do It Together • We Own our Results We Are Hungry For More • We do Everything With Passion

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.