Client Support Manager - Distribution

FUGA provides forward-thinking music distribution, technology, and marketing services to forward-thinking music companies. Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune, FUGA is the world’s leading full-service B2B music distributor.
FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that’s with award-nominated label services, industry-leading revenue accounting, or using FUGA’s suite of best-in-class products.
Owned by Downtown Music Holdings, FUGA is an independent company and is one of the very few distributors to sit on the highest preferred partner tiers for all the major DSPs.
We are currently looking to grow our Client Support team with an experienced Client Support Manager. This position is an excellent next step for someone looking to further develop their career in the music distribution and technology space. Our Client Support team employs people at multiple levels of seniority, so this position will set you up for growth opportunities.
What You Do:

• As Client Support Manager, you will be the first point of contact for record labels and DSP partners that use our software to distribute music and manage their royalty accounting
• You’ll be part of a larger team that is responsible for the quality of digital releases, which are being sent to digital service providers (Spotify, Apple Music, etc.) worldwide
• You will play an important role in the team dynamic and provide support to junior team members
• You'll be responsible for CMS management on multiple DSPs
• You will lead on internal and external conversations where you know how to pay close attention to the different stakeholders involved
• You'll assist internal teams on projects that involve catalogue migrations and integrations

Who You Are:

• Demonstrable experience in a client facing role in a (music) tech company
• A clear passion for music and an affinity with the online music industry
• Data driven - knows how to analyse data and put this to use to benefit efficiency
• Customer and detail-oriented
• Strong communication skills on an international level
• An analytical approach to problem solving
• Desire to work in a tech-savvy environment and develop new skills
• Hard-working, organised and able to prioritise multiple tasks
• Operates well in a team and is comfortable working with an agile management process

Who We Are:

• FUGA is an innovative music and tech company with strong ambitions
• Global mindset, local presence. FUGA’s head office is in Amsterdam, and additional locations include Berlin, Bogotá, Buenos Aires, Jakarta, London, Los Angeles, Manila, Medellín, Melbourne Mexico City, Milan, Mumbai, New York, Paris, Rio de Janeiro, Rome, São Paulo, Seoul, Singapore, Stockholm, Sydney and Tokyo
• An international business environment, made up of colleagues and clients around the world with diverse backgrounds in music and tech

FUGA provides base salary ranges for all positions located in the United States at the time of posting. The salary for this position is USD $50,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.