Client Support Representative

Company Background

TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.

Company Culture & Mission

TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!

Job Summary

Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates!

Our client provides innovative pharmacy management solutions and clinical applications that adapt to the needs of community pharmacies. With the largest network of independent pharmacies, our client supports the needs of single, multi-site, assisted living, and hospital pharmacies through its portfolio of software and services.

We are searching for professional and effective client support representatives with GREAT customer service and computer skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

Job Duties and Responsibilities

Responsibilities include:

• Provide level 1 Data support for accounts that experienced data extraction issues.
• Complete scheduled integrations.
• Contact pharmacies to set up, update, and ensure systems are working properly.
• Monitor data systems.
• Consistently use a professional, courteous approach to facilitate communication.
• Follows established guidelines for the use and/or disclosure of protected health information.

Requirements

• 1 year of call center experience in a technical or pharmacy environment
• Technical or Pharmacy Technician experience preferred
• High School Diploma required, College Degree preferred
• Ability to relate well to customers and express empathy
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment while maintaining accuracy
• Must be able to work in sitting position, use computer and answer telephone
• A strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly-organized
• Knowledge of basic computer skills, especially Microsoft Office Suite

Preferred

• Minimum of one year experience in the pharmaceutical industry.

Benefits

Starting at $17/ hour

Full-Time

Mon-Fri 6am-3pm

401(k) matching

Bonus potential

NEW office / Great Team Work Environment

Entrepreneurial / Fast-Paced Environment

Opportunities for Advancement

Hiring Now!

Location:

Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted in our Valencia office. Operating hours are 6 am-5 pm Monday through Thursday and 6 am-2 pm Friday-Saturday. You will be scheduled to work up to 40 hours per week during that time.