Client Support Representative

Aurora Ripple Enterprises is a growing, privately owned Sales and Marketing company in the area, servicing over 5,000 customers regionally. Currently, we are seeking a collaborative and solution-oriented individual to join our client marketing and support team! Our Client Support Representative role is a full-time position.

If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services. Client Support Representatives are the initial point of contact 

Client Support Representative Responsibilities: 

• Attracts potential customers by answering product and service questions
• Handling order-related questions, inquiries, and requests from customers
• Recommends products that will meet customers’ needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to Client Support team effort by accomplishing related results as needed
• Maintaining current knowledge of products offered
• Perform all other duties related to the Client Support Representative role as assigned

Requirements of a Client Support Representative:

• Positive attitude and excellent communication skills
• Knowledge of principles and processes for providing excellent customer service.
• Previous experience in Customer Service, Retail, Sales, Administration, Management, Marketing, or a related field is preferred
• Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
• Bachelor's degree is preferred
• Support company values and standards of integrity
• Excellent verbal and interpersonal skills with a high degree of professionalism
• Must be able to function as part of a team as well as independently

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