Client Support Representative

Job Description

Ingram Content Group (ICG) is hiring for a Client Support Representative to contribute to our Ingram IPS team in based in Milton Keynes, on a Hybrid working pattern. In this role you will work in a team of three, to provide customer service and assistance with orders and inquiries.

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Pass in English and Maths GCSE or Pass in Functional Skills English and Maths
• 1 year of customer/client services experience

Preferred Skills:

• Competent with Microsoft Suite: Excel, Access, Word, and Outlook
• Experience with administrative and clerical procedures
• Clarity and conciseness in phone and email communication

Key Responsibilities:

• You will be responsible for managing process requests, through phone and email using a ticketing system for internal and external clients.
• You will serve as a primary customer service contact for several IPS retail customers and secondary support to publishers where necessary.
• You will be responsible for inventory management, order entry and support, work orders, stock reserves, and reporting.

Perks/Benefits:

• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards

Additional Information

All your information will be kept confidential according to EEO guidelines.