Client Support Specialist

Company Description

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Job Description

Job description

The role of the Client Support Specialist is to perform support and sales activities for Experian's clients and prospects to develop new business relationships and strengthen the value of existing client relationships. This is an important role where you will need to be an independent member and part of a team at the same time.

You will support a team of Account Executives and build relationships with clients directly while working with other teams on different responsibilities requiring to complete tasks such as: researching billing, liaising between clients and our client support, technical and data teams, onboarding new members, supporting API setups, training on reading credit reports and using the online portal.

You will email and talk to clients and other teams directly.

Qualifications

Qualifications

• Minimum 3+ years of Customer Service
• Proficiency in English
• Research and anaytical skills
• Problem-solving skills
• Experience using salesforce CRM
• Work experience partnering with different company members to achieve client needs
• Wor experience outside of the confines of traditional work day and work week is required

Additional Information

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.