Client Support Specialist

Location: US Based Applicants only
Time Zones: GMT, PT, CST
The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication. 
 

Responsibilities include but not limited to:

• Answer and direct phone calls.
• Informing customers about specialized product functionalities and features.
• Create and solve inventory support tickets promptly in the company CRM system.
• Contribute to team effort by accomplishing related results as needed.
• Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds. 
• Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues
• Ability to communicate and work together with team members within this and other departments to solve problems.

Requirements:

• Excellent time management skills and ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Punctuality, attendance, and accountability in a remote environment
• Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested 

Employee Benefits (after a waiting period):

• Medical, Dental, Vision
• 401K with company match 
• 10 Paid Holidays 
• PTO and Vacation time off

Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.