Client Support Specialist

Client Support Specialist 

Who We Are

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocket ship that processes billions of dollars each year. To learn more visit www.tabapay.com.   

We are seeking a highly motivated and experienced Client Support Specialist to join our dynamic team in the payments industry. As a Client Support Specialist, you will play a crucial role in ensuring the satisfaction and success of our clients. Your primary responsibilities will revolve around troubleshooting. You will serve as a key point of contact for our clients day-to-day needs, fostering strong relationships and working collaboratively to meet their needs and drive success. 

Who You Are  

You have experience in the payments industry and are someone who loves providing top-notch customer service to clients. You enjoy interacting with clients and taking care of their needs every day. As the Client Support Specialist, responsibilities would include responding to clients’ questions, troubleshooting, and researching any issues regarding our products and services.  

If you’re naturally a helper, enjoy assisting clients with their day-to-day inquiries, and are able to explain technical details simply, we’d like to meet you. 

Responsibilities: 

• Handle escalated client issues and complaints, ensuring swift resolution and client satisfaction. 
• Helps improve the support process; provides recommendations and feedback to other team members. Maintains excellent communication with customers, escalates issues when needed. 
• Collaborate with internal stakeholders to address complex or technical issues, driving them to a satisfactory resolution. 
• Act as a liaison between clients and internal teams, effectively communicating client needs and requirements 
• Be an advocate for clients internally and help us ensure a best-in-class client experience 
• Create and maintain documentation and processes to support our clients' success 
• Develop a deep understanding of our products and services, and stay up to date on industry trends and developments 

Requirements: 

• Minimum of 1-2 years of experience in a customer support or account management role 
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders 
• Previous experience with Zendesk, JIRA, or similar ticketing systems. 
• Strong problem-solving and analytical skills, with the ability to quickly identify issues and develop effective solutions 
• Comfortable working in a fast-paced, dynamic startup environment, with the ability to manage multiple projects and priorities simultaneously  
• Nice-to-have understanding of the fintech and payments landscape, including industry trends, regulations, and best practices 

The pay range for this position is $70,000-$80,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.