Client Support Specialist - Nordics

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

Please note this role requires knowledge of a Nordic language (Danish is preferred)

As a Client Support Specialist in our Audience Measurement (AM) team you will play a pivotal role in managing client queries across International markets (primarily Nordics).

Your responsibilities will include generating regular reports, providing client training on Nielsen's Audience Measurement services and supporting the team in delivering exceptional client satisfaction! You will also contribute to the management of client accounts, continuing the high levels of service set out by the AM Client Service and Delivery team.

Responsibilities

• Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships
• Manage daily incoming client calls/emails
• Provide training and support to maintain client knowledge of the delivery platforms and data.
• Preparation of presentation material in order to drive client engagement, added value and repeat business
• Generation of client data reports
• Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc)
• Execute client report delivery (software extract or analysis)
• Be responsible of the post-sales client onboarding process
• Work closely with Sales colleagues to ensure contract renewal and identify and support growth across a portfolio of products
• Answer client queries about methodology or data reporting and support on-going Customer Education
• Provide feedback to the Product Strategy Team to help improve platform offerings
• Support all pillars of the Customer Success function as needed

Skills & Qualifications

• Excellent knowledge of English language, both spoken and written + knowledge of a Nordic language (Danish, Swedish or Norwegian)
• Client-centric mindset
• Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)
• Problem-solving & Analytical thinking
• Strong attention to detail, organized and able to prioritize workload.
• Ability to interpret data or experience in running reports/using data-based applications
• Competency on MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides
• An enthusiastic team player, highly motivated and capable of working proactively
• Results-oriented and able to work to tight deadlines
• Ability to learn quickly and succeed in a fast paced environment
• Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
• Strong Interpersonal skills, highly motivated, strong orientation toward client relationships

Diversity

Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch!

Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.