Client Support Specialist - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

The Client Support Specialist will be responsible for the successful account coordination as well as project management and facilitation of overall daily account activity. This includes, but is not limited to, new account implementations, contract renewals, RFP/Vendor Due Diligence requests and general client inquiries. This position is also responsible for successful execution of account change requests for assigned accounts and for engaging appropriate resources to ensure effective execution of all service agreements. The position will communicate closely to the Client Executive(s) to provide updates and identify possible solutions related to issues in assigned accounts. This position is required to develop and maintain business relationships with multiple levels of account personnel involved with the State National Companies program

Essential Functions:

• Partner with Client Executive(s) by assisting them with Account Change Requests, implementation paperwork, special reports, InsurTrak access and training when/where needed, contract executions, programming changes/research and any other projects as needed. 
• Follow-up on internal and external requests for information or problem resolution.
• Recommended and implement solutions with the Client Executive(s) to ensure account satisfaction and profitability.
• Maintain accurate and up-to-date client profiles within the CRM database.
• Collaborate with Client Executive(s) on retention efforts based on an understanding of and ability to demonstrate the applicable SNC Value Proposition.
• Assist with the implementation process of new accounts, as requested.
• Prepare meeting materials for the Client Executive(s), as needed.
   

Additional Responsibilities:

• Consistently represent SNC with honesty, integrity, professionalism, excellent quality product, and customer service.
• Will be required to attend various management meetings.
• May be required to travel domestically to client sites.

Education/Experience:

• Bachelor’s degree preferred; High School diploma or equivalent required.
• Solid knowledge of ability to quickly learn State National Companies products and services.
• Previous experience supporting accounts strongly preferred

Please note:  Markel's phased approach for re-entry into our buildings is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. As a result, we implemented a hybrid return to work strategy that allows for three days in the office every week.  

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. 

Choose Markel:

Innovative hybrid work model * A diversity and inclusion focused employer * Exceptional base salary and bonus structure * Comprehensive benefits which include PTO, medical, dental, vision, 401K and more * Growth opportunities to advance your career* Ongoing coaching and career development * Fast paced, dedication environment *Profitable Fortune 300 company in business since 1930. 

Must be authorized to work in the U.S., and not require sponsorship now or in the future

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.